Quality Hotels and Suites is in search of a full time Assistant Manager to join our team in Gander, NL. The successful candidate will oversee booking, preparation, communication, ordering of supplies, and scheduling. The Assistant Manager will be responsible for ensuring all events at the hotel are a great experience for our guests and are held to our high-quality standard. Reporting to the Hotel Manager, the Assistant Manager is primarily evaluated on production. The Assistant Manager must be able to work in a high-paced, high-pressure workplace and have the ability to multitask.
Duties and Responsibilities: Staff relations, including scheduling, evaluations, recruitment, and discipline
Maintaining guest needs and front desk operations, ensuring the highest customer satisfaction
Communicating with guests regularly, answering questions, concerns and complaints as needed
Manage group bookings for banquets and meetings, monitoring numbers
Maintaining and ordering supplies, tracking inventory
Knowledge of room availability at all times, for future and present dates and monitoring these dates regularly for inventory control purposes




Performing routine spot checks of housekeeping inspections to ensure operational standards are being met
Supervise banquet room set-ups and tear-downs and assist when required
Responsible for the administration of the WHSCC program
Maintain organized files and records
Prepare budgets and monitor revenues and expenses
Other duties as assigned
Qualifications, Skills and Attributes: A Minimum of two years of management experience
Strong communication, supervisory and customer service skills
Working in a unionized environment an asset
Knowledge of Microsoft Office required
Knowledge of Fivestar system an asset
Knowledge of Choice Advantage an asset
Demonstrates strong financial/analytical abilities
We are an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals, and in which personnel processes are merit-based and applied without discrimination on any of the grounds in relevant laws. Only those selected for an interview will be contacted.

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📌 Assistant Manager (Newfoundland and Labrador)
🏢 Hospitality Newfoundland and Labrador
📍 Newfoundland and Labrador