Care Coordinator / Receptionist (Medical & Retail)
Sault Ste. Marie

Customer Service, Office & Administration

Posted: 2 days ago

Employer: BioPed Footcare & Orthotics

ES Job ID: 8029

Closing Date: August 31, 2026

Salary: $22.00-$25.00

Duration: Full Time

Job Description
You’re driven to make a difference in the lives of others, and organization is what drives you. Whether you’re kickstarting your career, or you’ve already got a few years of experience under your belt, you want to join a passionate team in an organization that truly changes lives.

If this sounds like what you’re looking for, we may have the perfect opportunity for you!

We’re BioPed Footcare, and we love to improve the lives of our clients. Our mission is to empower people to live their lives to the fullest by helping them alleviate their foot pain. To continue to help our clients do more in life, work, and play, we’re looking for a Care Coordinator for our clinic.

About The Care Coordinator Role
As our Care Coordinator, you’ll be a critical pillar supporting our smooth operation, and the first face people see representing our clinic. You’ll have the opportunity to make lasting impacts on our clients everyday as you engage with patients, manage patient flow and documentation, and support our clinical specialists treating clients.

In a Typical Day, You Will

Respond to internal and external requests for information and maintain and update records

Manage communication between medical professionals and clients

Work with external partners/suppliers as needed

Maintain our appointment booking system and triage client situations by gathering the necessary information to determine client needs





Engage with clients for follow-ups and serve walk-in customers for non-prescription products

Maintain a clean, organized, and well-stocked lobby and reception area

Support our Soles4Souls clinic donations and shoe drives

Complete other administrative duties (e.g., office supply management, placing orders, processing payments, answering phones and inquires, etc.)

About This Opportunity With BioPed Footcare
This is a full-time permanent position working daily out of our clinic typically from Monday-Friday, ranging from 9:00am-6:00pm with flexibility for some evenings and Saturday’s.

You’ll be paid hourly to start and will have the opportunity to earn a competitive salary commensurate with experience in the future. You’ll be eligible for our health benefits, employee purchase plan, and paid attendance at our BioPed national conference. We also pay for uniforms/work gear, offer discounted personal footcare products, pay for certification courses/other continuing education, plus offer considerable opportunities for growth and advancement.

How BioPed Gives Back
We are passionate about giving back to our community through our Soles4Souls program. Together with our clients, we have collected over 700,000 gently used shoes to distribute to people in need here in Canada and in developing countries and have helped to empower people out of poverty.

Our collaborative, approachable,



and eager to help team leads with integrity and takes a practical approach to client care. We have a genuine passion for helping people Do More and live pain free – whether that means getting through a day of work without limitations, chasing after their grandchildren, or running a marathon.

If this sounds like the kind of company you want to build a career with, we can’t wait to meet you!

Required Skills
To excel in this role, you’ll need to be high energy, eager to engage with our clients and someone with a bright and sunny disposition. You’ll also need to take initiative and ownership over your work. We don’t believe in micromanagement, so we’re looking for someone who can be proactive and identify what needs to be done without being told.

If you have a genuine passion for helping people, building strong relationships, and finding creative solutions to problems, you’ll fit right in with us.

Here’s What We’re Looking For

A strong technical aptitude and the ability to learn new computer programs quickly

Experience with Microsoft Office suite (Outlook, Word, Excel, etc.)

Excellent communication (verbal and written) and strong organizational skills

Ability to multitask in a fast-paced workplace

High school diploma

And here’s what would be an asset:

Experience working in a clinical retail setting or retail management, leadership, or supervisory role

Experience with sales in any industry

Direct experience with customer/client interaction and communication

Experience using QuickBooks

Experience in medical administration or the medical field

Diploma of Office Administration

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📌 Care Coordinator / Receptionist (Medical & Retail) (Ontario)
🏢 Employment Solutions - Sault College
📍 Ontario