Enhance client satisfaction as a Customer Experience Advocate reporting to the CX Manager. This role focuses on customer support, effective communication, and operational excellence.

In this role, you will manage customer inquiries while promoting a positive experience through effective problem-solving. With a focus on order processing and account management, you will leverage your customer experience knowledge and interpersonal skills. Providing timely responses and maintaining quality standards are crucial as you collaborate for first-call resolutions.

Key Responsibilities:
• Enter order processing information accurately and quickly
• Respond promptly to all customer calls, emails, and chats
• Troubleshoot complaints and manage escalations effectively




• Educate customers on product features and services
• Assist with transaction management, including payments and returns

Requirements:
• High School Diploma or GED required
• 2-3 years of customer experience or dispatch
• Exceptional communication and typing skills (50+ wpm)
• Knowledge of North America markets and terrain
• Some college hours preferred

Bring your passion for exceptional customer care and problem-solving to the Customer Experience Advocate role.
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📌 Customer Experience Advocate Position (Ontario)
🏢 Archway Marketing Services
📍 Ontario