Job Title: Customer Success Manager (E-commerce/Seller Onboarding)
Location: Toronto, ON (3 days/week onsite)
Duration: 6+ months contract
Max Pay Rate: CAD 43/hr on T4
About the Role Support sellers by onboarding, training, and coaching them to launch successfully and grow on the live commerce platform. This is an execution-focused role centered on seller success, performance coaching, and account management.
What You’ll Do Deliver structured onboarding and training using existing playbooks and scripts
Coach sellers through their first 8 weeks , helping improve live show quality and performance
Monitor seller KPIs (GMV, viewership, conversion, engagement) and provide data-led guidance
Act as the main point of contact for a portfolio of ~30 sellers




Onboard 2-4 new sellers weekly and manage ongoing engagement
What We’re Looking For Experience in account management, customer success, or seller support (e-commerce)
Robust coaching, communication, and relationship-building skills
Comfortable using data and dashboards to guide performance improvements
Able to follow established frameworks (not a strategy or playbook creation role)
Self-starter who can manage multiple sellers simultaneously
Background in marketplaces, live commerce, or small-business seller support
Familiarity with KPIs like GMV, conversion rate, and engagement metrics

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📌 Customer Success Manager (E-commerce/Seller Onboarding) (Ontario)
🏢 BayOne Solutions
📍 Ontario