Elevate customer experiences with Spence as a Customer Service Supervisor. Lead our Sales Support team to ensure exceptional service in-person and over digital channels.

As a crucial part of the Store Leadership Team, this role focuses on maintaining high standards of service and operational compliance. You'll supervise a team while managing client interactions, inventory control, and sales transactions. Your leadership will empower staff to provide outstanding service and uphold our brand values.

Key Responsibilities:
• Greet customers professionally in-person, via email, and phone
• Manage product repairs and follow up on orders
• Conduct quality checks for customer orders
• Ensure showroom tidiness and effective merchandising
• Communicate effectively with team and direct sales support efforts

Requirements:
• 1-2 years supervisory experience, managing a small team
• 5+ years customer service experience
• Robust verbal and written communication skills
• Excellent time management and organizational skills
• Proficiency in MS Office

Leverage your leadership and customer service skills to enhance the Spence Experience while empowering your team.
#J-18808-Ljbffr

📌 Customer Service Supervisor at Spence (British Columbia)
🏢 Spence Diamonds
📍 British Columbia