Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT?

We are committed to being a leading provider of commercial services within the aviation industry

Our teams focus on maintaining a positive working environment and treating all team members with respect

With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY OVERVIEW

The Wheelchair Dispatcher is responsible for coordinating and managing the productive deployment of wheelchair services throughout the airport. This role involves scheduling and dispatching wheelchair attendants to assist passengers with mobility challenges, ensuring timely and effective service. You will monitor flight schedules, passenger needs, and attendant availability to optimize resource distribution and response times. Additionally, the position requires maintaining clear communication with airport staff, attendants, and passengers to facilitate a smooth and supportive experience for those requiring assistance.

RESPONSIBILITIES

Coordinate the dispatch of wheelchair services throughout the airport terminals

Respond promptly to requests for wheelchair assistance from airline personnel and passengers

Manage the scheduling and routing of wheelchair attendants to maximize efficiency

Track the availability and location of wheelchairs and mobility equipment

Maintain clear communication with airport staff, including gate agents and customer service representatives

Ensure compliance with ADA (Americans with Disabilities Act) guidelines and airport regulations

Provide training and guidance to wheelchair attendants on proper handling and safety protocols

Monitor service quality and passenger satisfaction regarding wheelchair assistance

Handle passenger inquiries and concerns related to wheelchair services

Maintain records and logs of wheelchair dispatches and assistance provided





Collaborate with airport security and medical teams in case of emergencies

Oversee the maintenance and readiness of wheelchair equipment

Develop and implement procedures to improve service delivery and response times

Liaise with airline and airport personnel to streamline wheelchair service operations

Prepare reports on service metrics, challenges, and improvements for management review

Exemplify PrimeFlight customer service and safety standards

Perform any additional duties as assigned by management

QUALIFICATIONS

18 years of age or older

Eligible to work in Canada

Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices

Effectively communicate with colleagues and clients, both in-person and through electronic means

Eligible to pass a background check and obtain and maintain a RAIC (Restricted Area Identity Card)

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

Ability to lift up to 70 pounds

Prolonged standing and walking in an indoor/outdoor environment as applicable

May need to reach with arms and grasp with hands

May need to push, pull

May need to bend, stretch, squat, kneel

Exposure to moderate and at times high noise levels

Be able to hear and respond to the spoken voice and to audible alarms





Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers

Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (transparent vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

PrimeFlight Aviation Services, Inc. is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/Text Communications

By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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📌 Wheelchair Dispatcher - YYZ Airport (Ontario)
🏢 PrimeFlight Aviation Services
📍 Ontario