Summary/Objective: Reporting to the District Supervisor, the Assistant Restaurant Manager is responsible for managing restaurant operations at our franchise owned Tim Hortons restaurant(s). This includes overseeing Customer Service Team Members, facilities, and equipment to ensure that our high standards around people, product, cleanliness, and exceptional customer service are consistently met. In the absence of General Restaurant Manager, the Assistant Restaurant Manager also manages Bakery Team Members, Shift Leaders, Shift Supervisors, and Shift Managers. The following job description generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Minimum Job Entry Requirements

High school diploma or GED (must be at least 18 years of age)

Minimum of 12 months previous food service management experience

ServSafe

Strong problem‑solving, organization, and time management skills

Excellent knowledge of Tim Hortons products and procedures

Action and results‑oriented mindset

Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening

Excellent communication skills (written, verbal, composure)

Possess a valid driver’s license and car insurance

Responsibilities & Tasks
Customer Service

Lead by example in demonstrating and reinforcing positive customer service behaviours

Respond to customer service complaints, resolving problems, and turning negative situations into positive ones

Assist in scheduling staff to maintain high Tim Hortons standards throughout the day

Conduct regular store walk‑throughs to gain the customer’s perspective and ensure an exceptional customer experience

Be flexible on the floor to troubleshoot and address any issues as needed

People Management

Pre‑screen, interview,



hire and promote high‑quality employees to fill various openings

Support the restaurant’s training program and ensure employees have the necessary tools and support

Supervise and manage performance of employees, ensuring alignment with company policies and taking corrective action when necessary

Motivate and meet with employees regularly to ensure company goals and objectives are met

Stay updated on health and safety regulations and employment legislation

Provide ongoing performance feedback

Ensure proper merchandising of products and maintain sufficient inventory levels

Promote the principles of REV standards and implement staff incentives for improved performance

Evaluate and focus on areas requiring greater performance from employees

Operational Analysis

Maintain a productive and safe work environment, following all company operating, food safety, security, health and safety, and employment standards

Manage inventory levels and ensure proper yields from all products

Paid time off

Dental care

Life insurance

Discounted or free food

Extended health care

On‑site parking

Address
3932 British Columbia 16, Smithers, BC, V0J 2N0

Company Information
Opportunity, flexibility and recent challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co‑workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

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📌 Assistant Manager (British Columbia)
🏢 Ontario Trillium Foundation
📍 British Columbia