Job Category : Client Programs & Services
Requisition Number : PROGR001597
Posted : August 4, 2026
Part-Time
On-site
Locations Showing 1 location
YW Calgary Hub
YW Calgary Hub
1715 - 17 Ave SE
Calgary, AB T2G5J1, CAN

YW Calgary Hub
YW Calgary Hub
1715 - 17 Ave SE
Calgary, AB T2G5J1, CAN

The Program Support Worker plays a vital role in supporting women experiencing poverty, addictions, violence, mental health challenges and homelessness as they transition into safe and stable housing. As a key member of our interdisciplinary team, this role focuses on day-to-day operational and emotional support, ensuring the smooth functioning of the program and the wellbeing of residents. Through compassionate, trauma-informed support and consistent operational care, the Program Support Worker helps create a safe and stable environment where women feel empowered to heal, rebuild and move toward long-term housing stability and overall wellbeing.
This role is scheduled from 7:00 a.m. to 3:00 p.m. on Saturdays and Sundays. The position may involve exposure to sensory stimuli (e.g., noise, odors, and bright lighting) as well as situations that require crisis intervention, de-escalation, and conflict resolution.
WHAT WE OFFER Truly rewarding work; contribute to lasting, positive change for individuals and our community
A supportive team environment and opportunities for career development
Comprehensive advantages including an employee assistance plan
WHAT YOU'LL DO Create a welcoming, inclusive environment that respects diverse identities, cultures, and lived experiences
Build trusting, trauma-informed, and professional relationships with clients through consistent, compassionate presence
Support clients in navigating emotional distress, conflict,



or crisis using grounding techniques and crisis de-escalation strategies
Respond to crises with calm, appropriate interventions and access emergency supports when necessary
Assist clients in identifying and articulating their needs, preferences, and goals in collaboration with their key Case Manager
Identify services and resources appropriate to the client's service plan and support clients in accessing them, including referrals and advocacy
Support clients in accessing basic needs such as food, hygiene supplies, and clothing
Help clients feel safe and empowered during transitions such as move-ins, exits, or changes in care
Assist clients with activating their safety plans created with their key Case Manager
Maintain accurate and timely documentation, including critical incidents, shift notes and case notes
Coordinate lease agreements, renewals and move-in/move-out procedures with sensitivity and efficiency
Adhere to sound record keeping and documentation practices, including protected storage of confidential information, timely data entry and objective case noting
Collect rents and actively address rent arrears by supporting clients in developing rent-repayment plans as needed
Support data entry and administrative tasks related to program evaluation and reporting
Integrate equity, diversity and inclusion principles into one's role, work, and engagement with others, as aligned with YW Calgary's EDI strategy and values




Understand YW Calgary's Health, Safety and Wellness (HS&W;) policies, practices and protocols; ensure work is performed safely and in alignment with YW's HS&W; culture
QUALIFICATIONS Post-secondary education in Human Services, Social Work, or equivalent
1-2 years' experience working in a shelter setting
WHAT YOU'LL BRING Training in trauma-informed care, gender-based violence, and crisis intervention preferred
Experience working with vulnerable populations, specifically diverse women impacted by intersectional barriers
Ability to respond to high pressure situations and consistent use of trauma-informed and strengths-based approaches
Skilled at balancing priorities while maintaining a calm and supportive presence
Collaborative; strong communication, organizational, and record-keeping skills
Ability to manage sensitive situations with discretion and professionalism
Proficiency with Microsoft Office, data systems and reporting tools
Privacy statement: Personal information is managed in accordance with Alberta's Personal Information Protection Act (PIPA) and other applicable laws and we are committed to safeguarding your personal information. During the recruitment process personal information is collected for the purpose of people practice management. Privacy inquiries can be directed to the attention of the Privacy Officer at [email protected] .
YW Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin.

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📌 Program Support Worker (Alberta)
🏢 Calgary
📍 Alberta