Provide essential technical support at MindBridge Analytics in Ottawa, Ontario. This role emphasizes Level 1 and Level 2 support for various IT issues, ensuring smooth operations for employees.

As an IT Support Specialist at MindBridge, you will play a critical role in ensuring employee efficiency through high-quality onsite support. Your responsibilities will involve managing Microsoft 365 applications, troubleshooting hardware and software, and assisting with onboarding and asset management. You will also engage in IT operations and provide excellent customer service throughout the process.

Key Responsibilities:
• Offer Level 1 and Level 2 technical support
• Troubleshoot hardware, software, and SaaS applications




• Assist with Microsoft 365 administration tasks
• Support meeting room technology and equipment
• Maintain IT documentation and technical articles

Requirements:
• 1-2 years of IT support experience
• Proficiency in Microsoft 365 environments
• Strong problem-solving and troubleshooting skills
• Excellent customer service and communication abilities
• Ability to prioritize in a rapid-paced environment

Utilize your skills in IT support and customer service to impact financial integrity at MindBridge in Ottawa.
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📌 IT Support Specialist in Ottawa (Quebec City)
🏢 MindBridge
📍 Quebec City