Employment Type: Full time, Contract Position Status: New Position Work Hours: 35 hours per week Salary: $50,363 annually (Level 4), plus comprehensive benefits Contract Duration: February 2, 2026 to March 31, 2027 Location: 2425 Eglinton Avenue East, Suite 303, Scarborough, ON M1K 5G8 Internal Application Deadline: Monday, January 19, External Application Deadline: Wednesday, January 21, JOIN OUR TEAM YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as Trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations. The Retention Administrator provides essential client, administrative and technical support as part of the team, ensuring accurate and timely tracking of employment outcomes and compliance with funder requirements. The Retention Administrator plays a supportive role in sustaining post-employment engagement by maintaining consistent client communication, flagging support needs, and contributing to outcome achievement through education and documentation support. ABOUT YWCA TORONTO – YWCA EMPLOYMENT CENTRE (2425 Eglinton Avenue East) YWCA Toronto Employment Centre at 2425 Eglinton Avenue East, is a customer-focused program model for job seekers and employers, with focus on women, young women and gender-diverse people.



This program is also open to men. The YWCA Toronto Employment Centre is part of the Integrated Employment Services (IES) in Toronto under WCG International Consultants Ltd. as the Service System Manager, funded by the Ministry of Labour, Immigration, Training and Skills Development through their Employment Ontario Division (EO). We act as a one-stop service for all jobseekers and employers. We use our resources to support all job seekers, especially those more distantly removed from the workforce, to reach their goals. KEY RESPONSIBILITIESManages a caseload of clients post job start and monitors their progress towards one year of sustained employment, aligning with funder's Key Performance Indicators (KPIs). Maintains ongoing client communication through phone, email, video calls, and text, ensuring timely follow-ups as per funder guidelines. Conducts monitoring/retention verification at 1, 3, 6, and 12-month intervals using various communication methods (email, fax, phone, employer site visits). Collects and uploads in WCG's Customer Relationship Management System (CRM) FutureFit AI (FFAI) proof of employment documentation to support outcomes and Performance-based funding (PBF) claims. Assesses client needs and collaborates with the Manager and the Employment Consultants to provide appropriate resources and referrals. Completes assigned monitoring caseloads effectively, demonstrating strong organizational, time management, and attention-to-detail skills. Organizes employer Broker Incentive Agreement (BIA)

📌 Retention Administrator - Ywca Employment Centre - C$50,363 A Year - No Experience Required (Toronto)
🏢 YWCA Toronto
📍 Toronto