Transitional Case Manager, Addictions, Medical Services Direct Service - (OPSEU) Full-Time, Contract (End Date: June 18, 2027)
This posting is the result of an upcoming vacancy. London, Ontario (London Zone) - Application Deadline: August 17, 2026 -
We believe that everyone has the right to live with dignity, autonomy and independence in our community.
The Addiction Transitional Case Manager will perform duties and responsibilities consistent with providing a psychosocial model of care to assist in streamlining access to community addiction and mental health supports for individuals who are presenting to hospital services. This is a front-line, clinical position providing crisis intervention, brief addiction transitional case management, and system navigation related to substance use health. This position provides support and care pathways to community-based addiction and mental health services in a collaborative manner to reduce avoidable, unnecessary and repeat emergency department visits or admissions.
Addiction Transitional Case Manager – London Staff will support the ATCM program as required and will receive referrals and support the London Health Sciences Centre after receiving referrals to connect inpatient, outpatient or recently discharged clients to Substance Use Health services. The ATCM will liaise with LHSC staff as required, which may include Nurse Practitioner’s, Physician’s, Nurses, Orderly’s, Clerks, Social Workers and Peer Harm Reduction Specialists from London Health Science Centre or other partnering agencies. The ATCM will work primarily in the Middlesex community and within London Health Sciences Centre supporting individuals to connect to CMHA TVAMHS and other community addiction programs.
WHAT WE'RE OFFERING: What you'll be making - Starting rate for this role is $27.14 per hour (Level 1 – Direct Service), with a wage differential, based on regulation ( $30.01 per hour for Level 1 – Direct Service, Regulated): Successful candidates who are registered with one of the designated professional colleges (e.g. OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO) will receive the wage differential for regulation
Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated); for internal applicants, grid level placement will occur as per the Collective Agreement

When you'll work -70 hours biweekly; Monday-Friday 8:30am to 4:30pm, with 1 hour unpaid break.
Your pension plan –Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
What your benefits will be – 9% in lieu of perks
HOW YOU WILLBE MAKINGA DIFFERENCE: Share in the provision of face-to-face Entry / First Contact / Intake Services as well as using virtual technology and clinical conferencing
Provide a quick response to urgent situations as they arise
Provide intervention and short-term support to individuals experiencing an addiction or mental health crisis
Facilitate early linkage with internal programs and/or other agencies and/or supports i.e. family, neighbours etc.



by communicating and coordinating relevant information and providing case management services until linkages are created
Provide screening for addiction and mental health issues and assessment of appropriateness of service
Provide addiction and mental health screening, referrals for psychiatric consultation, mental health supports and referrals to community resources
Provide and facilitate referrals to addiction resources as appropriate
Provide referrals to all appropriate social and health related services based on client wishes
Offer harm reduction strategies as well as abstinence strategies based on client’s intentions and stated needs
Provide discharge planning and support
Deliver appropriate level of navigational support based on client capacity
Share information about health and community/social services and link clients to same
Provide assessment, treatment planning, referral, advocacy, preliminary case management, community treatment and education as appropriate to persons who have concerns about their own substance use or someone else’s. Counselling may be on an individual or group basis
Facilitate community treatment groups as needed and appropriate
Engage in advocacy and system transformation as appropriate
Provide the above-mentioned clinical services at various points of access and other locations as designated and needed
Manage and meet targets for a clinical caseload and maintain direct service requirements
Manage indirect services and administrative duties
Engage in community development, community awareness, education and outreach as designated and appropriate
Maintain awareness of and adherence to agency policies and protocols
Establish a caring and therapeutic relationship with clients; demonstrating trust, respect, and honesty
Promote decisions/actions that are consistent with a culture that values client-centred care
Demonstrate ability to deal effectively with sensitive issues with clients and families using a harm-reduction and trauma-informed approach
Support inclusion and equity by respecting others, embracing diversity and addressing oppression
Actively participate in the supervisory process with immediate supervisor and site supervisor
Engage in and complete special projects as assigned by the supervisor
WHAT YOU'LL NEED TO APPLY: Police Vulnerable Sector Check Requirements Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC)



are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 5 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.
We require the following qualifications:
College diploma or university degree in a mental health or addiction related field, e.g. BSW, MSW, post-graduate diploma in addictions or equivalent(primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
Valid Driver’s Licence, minimum G2 class and access to a vehicle for personal transportation. Occasional travel within the organization’s service region may be required.
Current, satisfactory Police Vulnerable Sector Check (PVSC)
Demonstrated ability to attend work regularly
We prefer the following qualifications: Current registration and in good standing with an appropriate college (OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO)
Training in crisis intervention and crisis resolution, including ASIST training program
Training to administer Naloxone
Current First Aid and CPR certification
Clinical work experience ideally in substance use assessment and treatment including intake services, referral and treatment planning
Experience working with community and health care organizations and leveraging community resources to coordinate healthcare and support services
Experience in crisis intervention/management and crisis resolution
Experience conducting complex assessments and treatment plans (including safety plans)
Excellent knowledge of community resources in the region relevant to clients, including other mental health and addiction services, entitlement and benefit programs (e.g. ODSP, Ontario Works, London Housing)
Knowledge of range of crisis prevention and intervention approaches including crisis prevention strategies, crisis planning, crisis intervention, risk assessment, relapse prevention strategies, crisis services and hospital services
Knowledge of mental health and addiction, and their impact on clients
Knowledge of the bio-psychosocial approach to understanding addictions and mental illness and co-occurring issues
Working knowledge of assessment, treatment, intervention, and support tools and strategies
Familiarity with a Harm Reduction approach to client engagement and treatment
Knowledge of WHMIS, fire, health, and safety procedures
Bilingual in both official languages, preferred; Une préférence sera accordée aux personnes possédant des compétences dans les deux langues officielles du Canada
We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact [email protected]
Legal Notifications:
For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
Artificial Intelligence is not currently employed in our recruitment processes

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📌 Transitional Case Manager, Addictions, Medical Services (Ontario)
🏢 CMHA Thames Valley Addiction and Mental Health Services
📍 Ontario