Overview Leon’s is currently looking for a self-motivated Full-Time Customer Care Supervisor to ensure that customers receive excellent after-sales service, to oversee vendor relations, to ensure that all open files are maintained, that reports are run, and appropriate actions are taken and to ensure that associates adhere to company policies.
About Us Leon’s Furniture Ltd. is a family-owned, publicly traded company that has been a part of Canadian homes, and families for more than a century. We are committed to providing our dedicated associates with secure jobs, and a safe and satisfying work environment, and will strive to support their ongoing pursuit of personal development and career advancement.
Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!
Responsibilities Maintain excellence in customer service by supervising daily customer service operations and reviewing staff performance.
Recruit, hire, train, and develop staff through coaching, goal setting, and performance appraisals.
Assign duties, assist with scheduling, and ensure established service procedures are followed.




Handle escalated customer service issues and offer timely solutions.
Coordinate customer service activities with other departments to support smooth workflow and customer satisfaction.
Ensure a high level of data entry accuracy and review service records with minimal errors.
Prepare or review service reports, records, and other documentation as required.
Understand, implement, and ensure compliance with all Leon’s policies, procedures.
Perform other duties as assigned.
Requirements Positive Attitude
Team building skills
Willingness to learn
Ability to communicate clearly, both written and orally
Solid problem solving and analytical skills
Ability to interact professionally with our customers
We offer Comprehensive Employee Benefit Package after 3 months
Profit Sharing
Employee Discounts & Partner Discount Programs
The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast
Continuous, quality education and training on our products and sales techniques
Additional Information We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, please specify them with your application in the “ Do you want to tell us anything else about yourself? ” section.

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📌 Full Time Customer Care Supervisor (Manitoba)
🏢 Leon's Furniture
📍 Manitoba