JOB DESCRIPTION
POSITION: Pharmacy Assistant

COMPANY AND LOCATION: Specialty Pharma Solutions (Oshawa)

EMPLOYMENT TYPE: Permanent, Full-time

HOURS WORKED: Monday to Friday, 9 am to 5 pm

DEPARTMENT: Pharmacy

REPORTING TO: Designated Manager, Pharmacy

DIRECT REPORTS?: None

POSITION SUMMARY
The Pharmacy Assistant plays a key role in supporting the daily operations of the pharmacy and contributing to exceptional patient care. This position is responsible for a wide range of activities, including answering telephone and email inquiries, scheduling prescription refills, billing, preparing and labeling medications, and collecting payments.

The successful candidate will also assist patients in navigating public and private insurance plans by determining medication coverage and resolving coverage-related issues when appropriate. They will work closely with pharmacists and other team members to ensure accurate, efficient, and timely service.

We are seeking a reliable, organized, and detail-oriented individual who thrives in a fast-paced environment and approaches tasks with a strong sense of urgency. The ideal candidate will possess excellent communication and customer service skills, along with a genuine commitment to providing high-quality patient care.

Experience with Kroll Pharmacy Management Software (Kroll) and the ability to troubleshoot prescription adjudication issues with public and private insurance providers are considered strong assets, but are not required.

GENERAL RESPONSIBILITIES & ESSENTIAL FUNCTIONS

Maintaining patient files, including accurate entry of patient care information including allergies and medical conditions

Accurate data entry of prescriptions into Kroll and filling/billing such prescriptions

Communicate with patients, prescribers,



healthcare professionals and other key stakeholders to support patients throughout their treatment journey

Maintain confidentiality of patient healthcare information at all times

Investigate and support the reimbursement process for insurance coverage and benefits for patients, including eligibility, co-payments, deductibles, and special/prior authorizations

Liaise with public/private insurers and patient assistance programs to determine coverage options for patients

Scheduling of medication refills with patients

Maintaining prescription and OTC drug inventory, including completing inventory counts, checking expiry dates and placing drug orders

Maintain a clean and organized dispensary

QUALIFICATIONS

Experience with Kroll Pharmacy Management Software (preferred)

Excellent Knowledge of MS Word, Excel and G Suite

Excellent customer service skills

High level of professionalism

Strong written, verbal, and computer skills are required

Self-motivated with strong work ethic

Deadline-oriented and strong prioritization skills a must

Experience with patient support programs and/or special authorization process (asset)

EDUCATION

Highschool diploma or equivalent

WORKING CONDITIONS

O﬋ce setting

Rapid-paced, busy work environment

Manual dexterity to complete computer work

DISCLAIMER
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Specialty Pharma Solutions is an equal opportunity employer. We welcome diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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📌 Pharmacy Assistant (Ontario)
🏢 Auxilium Health
📍 Ontario