Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction: Robertson is seeking a skilled ILS Support /Tech Writer to join our client in support of an existing vacancy.

Contract Period: 18 months

Pay Rate: Starting from $38 per hour

Location: Ottawa, ON

Location Type: Hybrid

Business Hours: Monday-Friday, 9:00 AM to 5:00 PM

Job Responsibilities

Collect, organize, and analyze technical data to support Logistic Support Analysis (LSA) activities, including Reliability, Maintainability, Failure Analysis, Life Cycle Costing, Sparing Analysis, and Maintenance Task Analysis (MTA)

Review vendor documentation and OEM manuals to identify maintenance and support requirements

Conduct / review existing Reliability, Availability, and Maintainability (RAM) studies, including Reliability Block Diagrams, FMECA, and Level of Repair Analysis (LORA)

Support the management and organization of data within LSAR tools and the Maximo maintenance management system

Collaborate with engineering, procurement, service delivery, Technical Authorities, and ship staff to validate updates and resolve maintenance/documentation queries

Develop Maintenance Plans, Preventive or Corrective Maintenance Schedules, Instructions, Performance Tests, and Spare Parts Lists with Provisioning Technical Data for new or modified ship systems

Support the development of Equipment Family Trees, User Manuals, and Training Material

Maintain and revise existing CFTOs, incorporating updates from OEM manuals, specifications, and preventive maintenance routines

Create, review,



and process Document Change Requests; assist in preparing Change Packages to ensure technical data reflects the latest system/equipment configuration

Assist in the preparation of technical proposals and project plans

Provide technically accurate reports and deliverables on time and in accordance with contract requirements

Attend meetings and respond promptly to requests

Communicate and collaborate effectively with customers and internal teams on in-service support matters

Maintain awareness of project contract terms, conditions, and applicable product lines

Experience & Qualification Requirements

Engineering degree required

5+ years of military logistics experience required

Above average Proficiency with Microsoft Office applications

Robust organizational skills, attention to detail, and ability to meet deadlines

Effective communication and interpersonal skills, with the ability to collaborate across engineering, procurement, service delivery, and ship staff

Language: English (essential), French (an asset)

Experience with maintenance management systems

Familiarity with logistics and reliability software

Background in naval systems, equipment, or operational military asset support

Knowledge of Canadian Forces Technical Orders (CFTOs), government technical publications, and S1000D/IETM specifications

Understanding of configuration management processes and technical documentation standards

Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce.

We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

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📌 ILS Support /Tech Writer (Quebec City)
🏢 RobertsonLtd.
📍 Quebec City