Summary of Responsibilities
The Inside Sales Representative is a great place to start your Sales career at Wilcox Bodies. While assisting the Technical and Outside sales team you will learn our products, markets, industry and the Wilcox sales process and skills. This position will be a key point of contact for our customers and senior sales team to assist in product and application inquiries, expediting the sales process and following through with customer requests.

Key Responsibilities And Activities
The Inside Sales Representative is a great place to start your Sales career at Wilcox Bodies. While assisting the Technical and Outside sales team you will learn our products, markets, industry and the Wilcox sales process and skills. This position will be a key point of contact for our customers and senior sales team to assist in product and application inquiries, expediting the sales process and following through with customer requests.

Responsibilities Include But Not Limited To

Assist the Technical Sales and Outside Sales teams

Enter and maintain confidential client information utilizing Wilcox CRM software

Manage customer satisfaction with all customers by delivering the utmost in customer service

Generate new and repeat sales by providing product and parts quotations in a timely manner

Determine customer requirements and expectations, work with internal team to recommend specific products and solutions

Respond to customers via phone and email for quotes, purchases, etc. in a timely manner

Recommend alternative products based on cost, availability, or specifications

Increase sales and average order size by means of cross-selling and up-selling

Assist in the development of customer presentations, Tenders, and Quotations, for manufacturing and after-market Sales

Attributes
Skills/Abilities

Technical,



or post-secondary diploma related to the industrial field or equivalent experience.

Working knowledge of Microsoft Office, MRP and CRM

Responsible and adaptable

Excellent problem-solving skills

Results-oriented and willingness to always offer superior service

Demonstrated skills in planning and organization of work

Good team spirit

Ability to work effectively as part of a team and on own initiative

Excellent interpersonal and communication skills

Ability to meet sales and commission targets

Ability to work under pressure and to prioritize work effectively

Ability to listen and communicate concisely and effectively

Relevant Experience And Education
Job Knowledge or Work Experience

Technical background preferred

Sales and E-Commerce

Social Media platforms as asset

Advertising and sales promotion techniques

Strong presentation skills and professional appearance

Education

Yellow or Black belt and/or Six Sigma training/designation an asset

Physical Demands And Working Conditions

Wears all required PPE when at manufacturing facility

Regular exposure to noise/temperature and/or adverse weather conditions/work outside

Regular working schedule, day shift

Additional Job Requirements

Possess valid drivers license and have reliable car

Possess valid Passport and be available and able to travel

May be required to work outside of normal working days and hours

Wilcox Bodies Limited is an equal prospect employer committed to inclusive, barrier-free recruitment and selection processes in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for candidates participating in all aspects of the selection process.

Job Category: Sales and Marketing

Job Status: Full Time

Job Location: Milton

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📌 Inside Sales Representative (Ontario)
🏢 Wilcox Bodies
📍 Ontario