Drive customer satisfaction with Propra as a Customer Success Associate. Focus on building relationships and ensuring clients achieve success with our cutting-edge property management solutions.

As a key player in our startup, you will support customers to maximize value from Propra’s products. Your role includes guiding clients through onboarding, providing exceptional support, and documenting resources for better usability. You’ll engage in metrics tracking to enhance customer experience and voice their needs within the company.

Key Responsibilities:
• Build and maintain long-lasting customer relationships
• Provide exceptional customer support and case resolution
• Lead onboarding processes with comprehensive training




• Track customer satisfaction and retention metrics
• Document bugs and collaborate with the tech team

Requirements:
• Experience in customer success or B2B SaaS
• Strong relationship management skills
• Familiarity with property management solutions
• Ability to write help centre articles and documentation
• Empathetic, adaptable, and a creative problem solver

Become a vital part of our team, leveraging your skills to enhance customer experiences at Propra.
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📌 Customer Success Associate at Propra (Alberta)
🏢 Propra
📍 Alberta