Western Kia | Service Appointment Coordinator | Pay rate: $50000-50000 per year

Western Kia is seeking a motivated, energetic, and career-minded ServiceAppointment Coordinator to join our growing Corner Brook, Newfoundland dealership.

If you enjoy helping customers, thrive in a fast-paced environment, and are looking to build a rewarding career in the automotive industry, we'd love to hear from you.

In this role, you'll be the first point of contact for many of our service customers, providing exceptional customer service both in person and over the phone. You'll coordinate service appointments, efficiently schedule repair work, communicate recommended maintenance and repairs, and help ensure every customer receives an outstanding service experience.

What You'll be Doing:

Greet service customers and obtain customer and vehicle information

Scheduling service appointments efficiently and in consultation with management

Advise customers on vehicle maintenance and the value of recommended services using manufacturer maintenance schedules

Clearly explain recommended and completed services so customers understand the work being performed

Handle telephone inquiries regarding appointments and work in progress, returning customer calls promptly

Process warranty claims accurately

Follow up with customers to ensure satisfaction with their service experience

Provide support on the Parts and Service counters when required

Perform other duties as assigned by the Service Manager.

What We Are Looking For:





Excellent command of the English language, both verbal and written

Strong communication and interpersonal skills

Ability to work well under pressure and deal with people sensitively, tactfully, and professionally at all times

Ability to analyze and interpret the needs of customers and offer appropriate options and solutions

Able to respond quickly in a energetic and changing environment

Strong attention to detail and accuracy

Professional appearance and demeanor

Ability to work effectively both independently and as part of a diverse team

Strong work ethic and positive team attitude.

Why Work with Us?
Western Kia is part of the Western Group of Companies — a diverse group of locally owned and established businesses operating in the automotive, construction, and recreation industries. Our vision is to provide customers with an exceptional ownership experience while creating an outstanding workplace for our employees.

We offer:

Competitive compensation based on experience and performance

Access to an award-winning Employee Assistance Program (EAP)

Employer-sponsored RRSP plan after one year of employment

Employee discount program after one year of employment

Training and professional development opportunities

Opportunities for career advancement within a growing dealership

Social events and other employee engagement activities.

Applicants must be legally entitled to work in Canada at the time of application.

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📌 Service Appointment Coordinator, Western Kia (Newfoundland and Labrador)
🏢 Formulafordlincoln
📍 Newfoundland and Labrador