Guest Services Manager Location: Cabot Revelstoke Mountain Lodge
Employment Details Full Time – Salary Range: $50,000 - $57,000
Start Date: October20th,2026
Position Summary The Guest Services Manager oversees all guest services operations, ensuring the delivery of exceptional, personalized experiences throughout the guest journey. This role leads the guest services team, manages daily operations, and works closely with internal departments to coordinate seamless service delivery. The Guest Services Manager is responsible for maintaining Cabot’s luxury service standards, enhancing guest satisfaction, and driving a culture of anticipatory service and continuous improvement.
Key Responsibilities Guest Experience & Service Oversee all guest interactions, ensuring a seamless, personalized experience from pre-arrival through departure
Manage guest feedback, concerns, and service recovery to maintain high levels of guest satisfaction
Ensure VIP arrivals, special requests, and personalized itineraries are executed to Cabot’s luxury standards
Operations & Department Oversight Oversee daily guest services operations
Ensure accuracy of guest profiles, preferences, and service delivery across all touchpoints
Coordinate with Concierge, Housekeeping, Maintenance and other departments to ensure a seamless guest experience
Team Leadership Lead, coach, and develop guest services team to drive engagement and service excellence
Conduct training, onboarding, and performance management aligned with brand standards
Foster a guest-focused culture rooted in professionalism, attention to detail, and anticipatory service
Administrative & Reporting Monitor guest feedback, service trends,



and satisfaction metrics to identify areas for improvement
Support scheduling, staffing levels, and payroll coordination
Maintain accurate records, reports, and communication with leadership regarding guest experience and service delivery
Qualifications Previous experience in guest services, or front office roles within a hotel or resort environment
Robust understanding of luxury service standards and personalized guest experience delivery
Proven ability to manage guest concerns, service recovery, and high-touch interactions
Demonstrated leadership experience, including team supervision, training, and performance management
Strong organizational, communication, and problem-solving skills
Flexible availability, including evenings, weekends, and holidays
Skills & Competencies Guest-focused mindset with a passion for creating memorable experiences
Strong problem-solving and decision-making abilities in a fast-paced environment
Excellent communication and interpersonal skills
High level of organization, attention to detail, and time management
Ability to multitask and prioritize competing demands
Benefits Complimentary Season’s Pass to Revelstoke Mountain Resort, providing access to world-class skiing and year-round mountain experiences
Comprehensive Health, Dental, and Vision benefits following eligibility
RRSP matching program after 6 months of employment
Eligibility and Application Policy You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.
Applications will not be accepted via email or in person.

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📌 Pre-Opening, Guest Services Manager - Cabot Revelstoke Mountain Lodge at REVELSTOKE MOUNTAIN RESORT (British Columbia)
🏢 Revelstoke Mountain Resort
📍 British Columbia