Senior Technical Delivery Manager - Burnaby, BC Specsavers Location: This hybrid role requires 3 days in office at our Burnaby, BC office and 2 days remote per week. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that makes high-quality, eyecare and eyewear accessible to all Canadians. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 270 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

The Senior Technical Delivery

Manager is accountable for the successful delivery of a diverse technical portfolio of initiatives across Canada, ensuring solutions are delivered on time, within budget and aligned to business objectives and operational standards. The portfolio includes store technology deployments, infrastructure projects, security initiatives, hardware lifecycle management and other technology programmes that support business growth and operations. The role provides leadership, governance, planning and delivery oversight across multiple concurrent initiatives, including key strategic programmes.

Working through a team of Store Technology Project Coordinators, the Senior Technical Delivery Manager allocates and delegates workstreams appropriately, ensuring resources are effectively aligned to priorities, risks are proactively managed and delivery standards are consistently achieved. The role also acts as the primary escalation point for technical delivery issues, manages supplier performance and drives continuous improvement of the store delivery model. In addition, the role partners with the project senior delivery manager to flex resources into the wider delivery portfolio where appropriate.

Own the end-to-end delivery of the New Store Opening technology program across multiple regions Develop and maintain integrated delivery plans aligned to store opening schedules Drive a repeatable, scalable and efficient delivery model for store openings Lead the delivery of strategic technology programs and initiatives, delegating workstreams to Store Technology Project Coordinators while retaining overall accountability for outcomes, governance, risks, budget and business partner management.

Field Team

Leadership &

• Execution Model Lead, coach and manage a team of 3 Store Technology Project Coordinators operating across different remote locations Allocate and prioritise work across coordinators based on store pipeline,



geography and complexity Provide clear direction on deliverables including site surveys, bill of materials, vendor coordination and implementation activities Ensure coordinators effectively execute on-site responsibilities such as vendor management, infrastructure validation and issue resolution Set expectations for quality of documentation, including signoffs, audits and post-implementation reviews Drive consistency in how coordinators apply standards, processes and technical solutions across all stores Ensure vendors meet agreed delivery schedules, quality standards and SLAs Lead regular performance reviews (e.g. QBRs) and drive continuous improvement Resolve escalations relating to vendor delivery or service quality Drive supplier accountability and continuous improvement Escalation, Risk &

• Delivery Assurance Act as the primary escalation point for all NSO technology delivery issues Manage RAID across the programme (risks, assumptions, issues, dependencies) Drive rapid resolution of issues impacting store opening readiness Ensure governance, reporting and transparency of delivery health Maintain control of critical path dependencies across multiple concurrent openings Technical Oversight &

• Assurance Provide oversight of infrastructure design and delivery, ensuring solutions are fit for purpose, scalable and compliant Ensure consistency in deployment of store technologies across all locations Support resolution of complex technical issues escalated from the field Drive standardisation of tools, processes and implementation approaches Partner closely with Retail, Property (BD) and clinical teams to ensure full store readiness Engage senior business partners to align delivery to business priorities Act as the key interface between business, central technology teams and field execution Provide clear and consistent communication on progress, risks and timelines Financial &

• Delivery Governance Manage program budgets, forecasts and cost control Provide transparency into delivery costs and supplier spend Continuous Improvement &

• Operational Readiness Drive continuous improvement in the store opening delivery model Lead post-implementation reviews and embed lessons learned Ensure smooth transition from project delivery into BAU support Improve efficiency, speed and quality of store technology deployments Significant experience in senior technology delivery,



program management or technical delivery leadership roles. Demonstrated success delivering large-scale, multi-site rollout, deployment or store opening programs within fast-paced operational environments. Strong expertise in store technology environments, including POS systems, clinical platforms, infrastructure, networking and connectivity solutions. Proven experience leading, coaching and developing geographically distributed, field-based delivery teams. Strong vendor and supplier management experience, driving performance, accountability, service quality and continuous improvement. Proven ability to manage escalations, risks, issues and dependencies within complex, high-pressure delivery environments. Demonstrated experience managing high-volume delivery portfolios with multiple concurrent initiatives, competing priorities and tight timelines. Strong delivery governance, reporting and assurance experience, ensuring projects are delivered on time, within budget and to agreed standards. Exceptional stakeholder management, business partnering and communication skills, with the ability to influence and engage technical and non-technical audiences at all levels.

Experience within retail, healthcare retail, optical, pharmacy or other customer-facing multi-site environments.

Experience designing and implementing scalable deployment models to support growth and operational efficiency Strong financial and commercial acumen, including budgeting, cost control, and vendor contract management Compensation: $120,000 - $140,000 base salary, plus quarterly bonus, profit sharing, and benefits. 4 weeks of vacation and 1 paid volunteer day per year ~Health and dental benefits, RRSP matching and a Healthcare Spending Account active from your first day. ~ Mental health and wellbeing support, including $3,000 annually for practitioner care and access to our Employee Assistance Program. ~ Quarterly bonuses, based on your performance. ~ Free parking, access to the building gym, and a fully stocked kitchen with snacks and coffee/tea. ~ On‑site wellness offerings in-office, including RMT and yoga sessions. ~ Team and company social events, including holiday and annual celebrations. ~ Compassionate : We care, support , and help each other ~ Commercial : We treat money wisely and make decisions that are good for our customers, our partners, our people and for the long term At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home. We come together in office three days a week to connect, innovate, and keep our culture thriving. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.

📌 Senior Technical Delivery Manager - Burnaby, BC (Vancouver)
🏢 Specsavers Norge
📍 Vancouver