Elevate client success as a Senior Technical Support Specialist with OpenText. Deliver exceptional support on OpenText products, collaborating with top Fortune 500 clients in a hybrid work environment. This role demands strong technical acumen and problem-solving abilities.

You will provide an end-to-end technical support experience, ensuring customer satisfaction while addressing unique challenges. Utilize your skills in communication, critical thinking, and technical expertise to build lasting client relationships with OpenText. Key Responsibilities:

- Provide high-quality technical support for OpenText solutions
- Analyze and resolve complex client issues effectively
- Document interactions and maintain detailed records




- Collaborate with cross-functional teams to ensure issue resolution
- Mentor junior teammates and handle escalated queries Requirements:
- 4+ years of experience in technical support
- Degree/diploma in a related discipline or equivalent experience
- Solid knowledge of Windows; Unix/Linux preferred
- Familiarity with relational databases and web servers
- Ability to manage multiple tasks and prioritize effectively Leverage your technical expertise and communication skills to shape successful digital transformations at OpenText.

📌 Senior Technical Support Specialist at OpenText (London)
🏢 opentext
📍 London