Become a key IT support contact as a Service Desk Analyst (L1). This role delivers first-level assistance with hardware, software, and Microsoft 365 tools in a managed services setting.

As a Service Desk Analyst, you will provide essential technical support for desktops, mobile devices, and peripherals. This position focuses on troubleshooting Windows 10/11 issues and ensuring compliance with service level agreements (SLAs). Your communication skills and technical expertise will be vital in logging incidents and tracking service requests.

Key Responsibilities:
• Provide first-line technical support for various devices
• Troubleshoot Windows 10/11 and enterprise applications
• Support Microsoft 365 services including Outlook and Teams




• Handle password resets and account unlock requests
• Log incidents in ITSM platforms and escalate as needed

Requirements:
• 1–3 years of experience in IT helpdesk
• Knowledge of Microsoft 365 user administration
• Basic Active Directory management skills
• Familiarity with networking fundamentals
• Preferred ITIL Foundation or CompTIA A+ certification

Utilize your technical skills to support users efficiently and enhance IT service delivery.
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📌 Entry-Level Service Desk Analyst Position (Ontario)
🏢 ValueMomentum
📍 Ontario