Join IT Solutions as a Senior Technician for Managed Services and showcase your troubleshooting expertise. Support diverse clients while advancing your career in a energetic environment.

As a Senior Technician, you'll be integral in managing escalated service requests and providing on-point technical assistance. This role prioritizes effective communication and exceptional customer service, ideal for candidates looking to solve complex technical challenges. A commitment to continuous improvement is essential as you support our clients in navigating the evolving tech landscape.

Key Responsibilities:
• Investigate incidents to determine resolutions using best practices
• Resolve escalated client issues in a timely manner
• Provide detailed support documentation throughout the process




• Collaborate with internal teams and clients to drive outcomes
• Lead training sessions to enhance junior technician capabilities

Requirements:
• Bachelor’s degree or relevant IT experience
• Minimum 3 years in a helpdesk environment
• At least 2 years managing network and data center technologies
• Skilled in Windows desktops and servers up to the current version
• Experience in ticketing systems like ConnectWise Manage

Utilize your technical skills and leadership to achieve excellence with IT Solutions in the Managed Services sector.
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📌 Senior IT Technician for Managed Services (Ontario)
🏢 IT Solutions
📍 Ontario