Duties:
Efficiently schedules and dispatches mechanics to service calls, installations, and maintenance tasks.
Coordinates service requests, prioritises tasks based on urgency and optimises mechanic routes for maximum efficiency.
Communicates with customers to schedule appointments, provide service updates, and address inquiries or concerns.
Communicates effectively with field mechanics, providing necessary details about jobs, locations, and customer expectations.
Maintains accurate records of service calls, customer information, and mechanic schedules using relevant software or systems (e.g., Servicetrade).
Manages mechanic schedules to optimise productivity, ensuring timely completion of tasks and minimising downtime.
Responds promptly to emergency service calls, coordinating quick and efficient technician dispatch for urgent issues.
Provides training and support to technicians on the use of dispatching tools and procedures, ensuring they are well-equipped for their roles.
Reconciles timecards and assists with processing billing and invoicing.
Warmly greets and assists customers, clients,



and visitors in a professional and friendly manner.
Assists in billing and invoicing processes by providing accurate service details and supporting documentation.
Handles receiving and ensures the mechanics have the necessary equipment and materials for each job.
Skills
Advanced written and oral communication skills.
Advanced interpersonal skills.
Advanced problem-solving skills and can manage multiple priorities at once.
Advanced organisational and time-management skills.
Intermediate data entry skills with an ability to identify numerical errors.
Advanced knowledge of computer software including Google Suite, and other applications.
Personal Characteristics
You are detail-oriented – nothing gets past your eagle eyes.
You can think on your feet and are solution-focused.
You are always prompt – You believe that being early is on time, and on time is late.
Pay: $20.00-$30.00 per hour
Benefits:
In office parking
Paid time off
Work Location: In person

#J-18808-Ljbffr

📌 Office Administrator (British Columbia)
🏢 Socket.dev
📍 British Columbia