Agency: TBWA
Job Function: Business Support
Job Subfunction: Front of House and Hospitality
Job Description: What We’re Looking For: We are seeking a compassionate and dependable Café Coordinator Support Associate with experience supporting individuals with an intellectual disability, as well as prior coffee shop or food service experience. This unique role provides one-to-one in-person support for our Cafe Coordinator with an intellectual disability at our in-house Coffee Bar, supporting both workplace success and professional growth for the Cafe Coordinator. The ideal candidate will combine patience and empathy to help create a positive, inclusive, and supportive work environment.
What You’ll Do: Provide friendly consistent 1:1 supervision to an employee with an intellectual disability in their role as a Cafe Coordinator.
Assist with on-the-job coaching, skill reinforcement, and confidence building
Help with support Cafe Coordinator with daily coffee bar tasks as needed, including drink preparation, customer service, and restocking supplies
Promote independence by encouraging problem solving and celebrating achievements
Ensure workplace expectations, safety, and routine are supported in a respectful and person-centered way
Collaborate with the Cafe Coordinator’s team to ensure consistent and effective support
Communicate regularly with supervisor(s) about progress, needs, and successes
Observe and document daily the progress, challenges, and any necessary accommodations
The Café Coordinator Support Associate is expected to be at the office Tuesday, Wednesday and Thursday between 9:00 AM - 2:00 PM
What You Bring: Experience working and/or supporting adults with intellectual disabilities
Nice to have prior coffee shop or food service experience
Patience, empathy,



and a genuine desire to support others
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Robust problem-solving skills and the ability to adapt to changing situations
Strong knowledge of food safety and hygiene practices.
Must be reliable and punctual
Who We Are: TBWA is The Disruption Company, a global agency collective of 10,000+ creative minds operating in over 80 countries. Named one of the World’s Most Innovative Companies by Fast Company four years in a row, we are a disruptive brand experience company that uses creativity to help businesses acquire a greater share of the future.
We believe in doing the brave thing. Doing the brave thing is about courage. It’s about never being a spectator. Speaking up with clarity and conviction and kindness. Not hedging our points-of-view with clients or each other. Saying what we think when it’s in the best interest of the idea or the people, even if it’s uncomfortable. Being willing to take smart risks. Making tough decisions without agonizing. And being transparent and vulnerable in search of the best. This is the expectation for all of us. In turn, we commit to perpetuating a culture where bravery is rewarded and support is always within reach.
TBWACanada develops strategies, advertising and brand experiences for some of the world’s most iconic brands, with offices in Toronto, Edmonton and Montreal.




The Company: At TBWACanada, Diversity, Equity, Inclusion, and Belonging (DEIB) are our core values. We are committed to a diverse workforce and aim to maintain an inclusive and equitable workplace where employees feel valued, respected, and supported. We welcome applicants from all backgrounds and lived experiences. If you require an accommodation during the recruitment process, please contact our Human Resources team and we would be happy to work with you to meet your needs.
The hourly rate for this position is $22.00-$25.00 per hour. Compensation will be determined based on qualifications, relevant experience, and internal equity.
This posting represents an active vacancy that we are currently hiring for.
Notice: Please be aware that individuals not associated with TBWACanada and/or Omnicom Advertising Group have fraudulently used our name and branding to solicit applications for fake jobs, to conduct fake job interviews, and/or to make fake job offers. TBWACanada / Omnicom Advertising Group will never contact you from a personal email account nor ask for money in exchange for recruitment services such as background screenings, equipment costs, etc. No financial information will be requested for recruitment purposes. Interviews are conducted in person or via web conferencing, not through text or messaging apps.
Omnicom is committed to hiring and developing exceptional talent. We aim to foster inclusive teams that bring the best solutions to everything we do. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.
Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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