Provide exceptional guest service as a Front Office Agent at our luxury hotel. Engage with guests, manage reservations, and ensure smooth front desk operations in this dynamic role.

As a Front Office Agent, you'll be responsible for creating a welcoming atmosphere for guests while following established hotel protocols. Your key tasks will include greeting guests, managing inquiries, processing payments, and maintaining accurate records to enhance guest experience. You will work closely with various departments, ensuring all guest needs are met promptly.

Key Responsibilities:
• Greet guests with professionalism and warmth
• Manage guest check-ins and check-outs efficiently
• Assign rooms and handle reservation modifications
• Process payments accurately and swiftly
• Maintain organized front desk and lobby areas

Requirements:
• Excellent verbal and written communication skills
• Solid customer service and organizational abilities
• Familiarity with hotel management software like OPERA
• Ability to multitask under pressure
• Flexible availability for various shifts

Enhance guest satisfaction with your front office expertise and commitment to service excellence.
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📌 Front Office Agent at Luxury Hotel (Saskatchewan)
🏢 Dakota Dunes Resort
📍 Saskatchewan