ALT Consulting is an IT firm providing comprehensive, fully-managed IT services and solutions to businesses, agencies, and government organizations across North America. We are a diverse and driven team of talented individuals who are passionate about creating work environments conducive to success, both for ourselves and for our clients.
Success with information technology starts with finding the right tools for the job or industry, and setting these tools up to provide intuitive workflows for the end-user. It is our mission to provide organizations with fast and reliable access to their business data and collaboration tools and to ultimately allow them to work without interruptions due to technology.
About the Role During a typical day as a System Support Specialist at ALT Consulting, you'll be working on the front line of our technical operations team, helping clients resolve workstation, software, and network issues that interrupt their day-to-day work. You'll respond to support tickets, troubleshoot problems, and make sure clients stay productive.
You'll work closely with senior team members on larger deployments and infrastructure projects, building your technical skills in a real-world, client-facing environment. Our clients depend on your reliability and attention to detail to keep their offices running.
Each day you will be empowered to develop your skills, take ownership of the problems you're assigned, and contribute to a team that takes client outcomes seriously.
Workstation and Office Setup You will be well equipped to handle your role with your own advanced technology setup. When working from the office,



you'll be in your own private workspace, which includes an immersive 40-inch 4K monitor, a MacBook Pro, quality peripherals, and an ergonomic desk and chair.
Responsibilities Provide front-line technical support to clients via phone, email, and on-site visits
Troubleshoot and resolve workstation, software, peripheral, and network connectivity issues
Set up and configure new workstations, laptops, and mobile devices
Assist with onboarding new employees at client sites
Log and document support tickets, resolutions, and client interactions
Escalate complex or unresolved issues to senior team members with clear documentation
Assist with hardware and software inventory management
Support Microsoft 365 users with account, email, and application issues
Participate in infrastructure projects alongside senior technical staff
About You 1+ years of experience in technical support, helpdesk, or a related role
Familiarity with Windows and macOS troubleshooting
Strong communication and interpersonal skills
Ability to explain technical concepts clearly to non-technical users
Reliable and punctual with strong time management skills
Eager to learn and grow in the IT field
Comfortable working in a fast-paced, client-facing setting
Considered an Asset Experience with Microsoft 365 and related applications
CompTIA A+ or Network+ certification
Experience in a Managed Services Provider (MSP) environment
Familiarity with ticketing systems such as ConnectWise or Autotask
Valid driver's license
Bilingual in English and French

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📌 System Support Specialist (Ottawa, ON) (Quebec City)
🏢 ALT Consulting
📍 Quebec City