Proud to be 100% Canadian-owned,NorthlandProperties'are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada's fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Job Title: Dispatch Supervisor & Peak Office Administrator
Location: Grouse Mountain Resort, North Vancouver
Department: Mountain Operations
Reports to: Mountain Operations Duty Manager
Role Status: Full Time – Seasonal – Hourly
ABOUT US As Vancouver's premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work workplace where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.
JOB SUMMARY The Peak Office Administrator and Dispatch Supervisor is responsible for running the communication hub of the mountain. This position maintains a strong flow of communication throughout all areas of the mountain, and has a strong attention to detail, while working independently. This position also includes supervising the team of Dispatchers, maintaining office systems and services, organizing office operations and procedures, and providing administrative support to management.
ESSENTIAL JOB FUNCTIONS Interdepartmental correspondence, general office administration, uploading invoices, reviewing and approving supply requisitions, processing expense forms.
Providing assistance with bookkeeping activities and keeping databases updated




Creating processes, improving office services, and implementing communication procedures.
Administrative assistance to the Mountain Operations and Mountain Maintenance Departments.
Payroll, Hiring and training of the Dispatch Team
Ensuring inter-departmental communications are relayed in a timely and efficient manner
Managing a multi-line switchboard and VHF radios
Coordinating communication and dispatching the proper resources in emergency situations
Online management of 1Risk platform
Collecting and reporting weather data for internal use such as daily mountain reports and external use including Environment Canada, website updates and various media outlets in a timely fashion
Recording and reporting daily operations including but not limited to; emergency response, operational changes, transport requests, missing persons and maintenance issues.
Coordinating, logging, and tracking the transport of goods and patients around the mountain
Customer relations with guests that frequent the office.
Assisting managers with various office tasks and delegating duties to operations staff
Maintaining a clean work environment, assisting with cleaning of staff spaces
Other duties as required
SUPERVISORY RESPONSIBILTIES Provides direct supervision to our Dispatch team members.
REQUIRED QUALIFICATIONS AND ABILITIES Proficient in Microsoft Office, Powerpoint and Excel
Knowledge of 1Risk systems preferred.
Knowledge of mountain operations, geography of mountain, and facilities of the mountain preferred
Previous multi line switchboard phone & VHF radio experience an asset
Must possess great communication and organizational skills
Ability to multitask and work in a fast-paced environment
Ability to work early mornings, days, evenings, weekends, and some holidays as required




WORKING CONDITIONS This position is primarily located inside, but does require traveling through winter conditions. Dispatcher is required to work early mornings and late nights.
COMPENSATION AND BENEFITS $22.66/hour to $26.50/hour
All positions are eligible for the following benefits and perks:
Free Seasonal Access Pass
Discounts at the resort’s restaurants, retail, and rental outlets
Referral Bonus Program
Public Transit subsidies
Free or discounted lift tickets at many other resorts (winter/summer)
Access to free Employee and Family Assistance Program
Excellent training and professional development
Northland Properties friends and family discounts program including hotels, restaurants and recreation
Full-time, year-round positions are also eligible for these:
Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
RRSP matching after 6 months of service
Free access pass for dependants
DISCLAIMER The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
EQUAL CHANCE EMPLOYER Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
At Northland Properties, we are committed to building a network of talented professionals who can help toprovideexceptional hospitality experiences. As an equal opportunity employer, we are constantlyseekingmotivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available athttps://northland.ca/careers/.

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📌 Dispatch Supervisor & Peak Office Administrator (British Columbia)
🏢 Canada West Ski Areas Association
📍 British Columbia