JOB DESCRIPTION
This position is responsible for greeting and seating guests with regard to rules, regulations and outlet operational guidelines. Under the supervision of F&B; Manager or Supervisor, this role must contribute to a safe and welcoming work environment for all employees and patrons. Ensures adherence to all polices and procedures. This position may be performed in a restaurant, buffet operation, and positively contributes to an entrepreneurial culture that is nimble, energized, growth oriented, to self-motivate and lead by example. Above all else, must be aligned with, and promote, Shorelines Casinos culture and philosophy of creating a great, memorable experience for our guests and colleagues.

Position Summary
This position is responsible for greeting and seating guests with regard to rules, regulations and outlet operational guidelines. Under the supervision of F&B; Manager or Supervisor, this role must contribute to a safe and welcoming work environment for all employees and patrons. Ensures adherence to all polices and procedures. This position may be performed in a restaurant, buffet operation, and positively contributes to an entrepreneurial culture that is nimble, energized, growth oriented, to self-motivate and lead by example. Above all else, must be aligned with, and promote, Shorelines Casinos culture and philosophy of creating a great, memorable experience for our guests and colleagues.

Primary Responsibilities

Exceeds guest expectations by providing outstanding customer service.

Helps create an engaged work setting by choosing positivity and fun, recognizing excellent peer

Participates in the implementation of the departmental strategic plans.

Seat guests in area of choice and distributes menus; advises guests of daily or weekly specials

Explains how various menu items or beverages are prepared





Assists with cleaning tables or counters; removes dishes and re-stocks when required

Performs opening or closing duties as required

Maintains accurate records, wait lists and reservations

Ensures table availability through communication with food and beverage staff; maximizes seating arrangements

Performs cashier duties, counts cash float at end of shift if applicable

Liaises and communicates effectively with all appropriate operational departments

Develops and cultivates strong working relationships with all stakeholders: guests, ownership, regulatory bodies, and employees

Contributes toward workplace health, safety, and wellness initiatives.

Anticipates operational and service issues before they upscale, trouble-shoots and resolves guest concerns before they are complaints.

Performs other duties as assigned or directed and assist other co-workers as needed

Education & Qualification Requirements

People-focused and committed to service excellence

Proactive and solution-oriented with a drive to succeed

Smart Serve certification

Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

POS experience

Food and beverage experience preferred

Ability to obtain and maintain registration as a Gaming Assistant with the Alcohol and Gaming Commission of Ontario

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process

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📌 Food & Beverage Cashier-PET (Ontario)
🏢 Great Canadian Entertainment
📍 Ontario