Education: College/CEGEP.
Responsibilities and duties Give access to computer networks.
Respond to users experiencing difficulties with computer.
Consult user guides, technical manuals and other documents to research and implement solutions.
Provide advice and training to users in response to identified difficulties.
Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
Provide business systems, network and Internet support to users in response to identified difficulties.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Perform Web-server backup and recovery operations.
Provide problem-solving services to network users.
Install software and hardware and configure operating system software in preparation for testing.
Troubleshoot problems related to equipment.
Experience: 2 years to less than 3 years.
Health perks: Health care plan.

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📌 user support technician (British Columbia)
🏢 Edge Acoustics
📍 British Columbia