$26.92 - $31.31 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Probation and Parole Administrative Support Clerk Are you an administrative professional looking for an exciting opportunity to serve a diverse community? If so, join our team where you will collaborate with criminal justice partners and community organizations while providing clerical, administrative, and reception support services.
About the job In this role you will:
provide reception duties and maintain standards for customer service
prepare, distribute and request a variety of documents such as court reports, pre-parole reports, community information, and court documentation
compose and type routine correspondence ensuring accuracy and proper distribution
receive and direct telephone calls and communicate with clients with diverse needs
receive and distribute mail
maintain files and retention schedules
perform sentencing calculations
enter, update and correct information in the Offender Tracking Information System (OTIS)
What you bring to the team Administrative Skills: You are able to understand and apply procedures, regulations and sections of related legislation
You have knowledge of office practices and procedures to provide productive administrative services
You can apply sections of procedures manuals concerning client and administrative filing systems, confidentiality, information distribution, letter/report formats
Ability to utilize mail distribution systems, provide reception support, respond to routine inquiries and direct telephone calls from clients and visitors
Ability to maintaining inventory of supplies and office equipment by reporting malfunctions/issues and arranging service calls as required
Communication and Interpersonal Skills: You have the ability to respond to inquiries in a tactful and diplomatic manner
You have the ability to provide comprehensive explanations, convey information to clients, colleagues, courts, police and community stakeholders
You are able to use written communication (including computer skills) to compose routine/standard correspondence and to ensure accuracy of content, grammar, spelling and punctuation when keyboarding/typing documents




You have the ability to operate computer equipment and related word processing/software programs to transcribe correspondence, reports, probation and parole documents - to use database applications to enter, track and update client data
Analytical, Reasoning and Organizational Skills: You have proven analytical and reasoning skills to determine what information can be provided to inquiries
You have to ability to determine and realign priorities and to resolve competing priorities and conflicting meetings
You can determine and realign your own priorities in order to respond to competing deadlines
You have the ability to prioritize and manage workload flow, and use sound judgement when making decisions
Don't meet every qualification? If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive,



anti-racist, accessible and diverse workplace:
diversity, equity and inclusion initiatives
accessibility
Anti-Racism Policy
What we offer The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province.
We offer:
a career that can grow across ministries and job functions
flexible learning and developmental opportunities, including education and mentorship programs
many employee networks offering support for and education about underrepresented groups
tailored work arrangements, including opportunities like flex hours, self-funded leave and more
These roles come with a comprehensive compensation and benefits package that include:
a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
group health, dental, life and disability benefits
a range of vacation and leave options
an Employee and Family Assistance Program, which provides confidential counseling services
Additional information 1 English Permanent, 199 Larch St, Sudbury, North Region, Criminal Record Check
About security checks: A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities. If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in. Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
Language requirements and assessment: All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

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📌 Probation and Parole Administrative Support Clerk (Ontario)
🏢 Fonction publique de l'Ontario
📍 Ontario