The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center environment. This role is responsible for delivering exceptional service, managing transactions, resolving inquiries, and ensuring adherence to company policies, service standards, and performance metrics

Essential Duties and Responsibilities

Respond to incoming customer calls promptly and courteously to ensure a positive service experience

Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism

Accurately document customer interactions, transactions, and relevant data in the system to maintain high data integrity

Address customer questions, troubleshoot issues, and elevate complex cases when necessary to ensure timely and effective resolution

Provide clear and accurate information regarding products, fare media, programs, and related services

Ensure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping

Meet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy, while maintaining superior service quality

Benefits

Flexible Work Schedule: Several of Cubic’s divisions have flexible work patterns

Group Income Protection Insurance:



Provides income in the event of long-term sickness

Corporate Social Responsibility: Cubic aims to provide a sustainable environment and always is ahead to support community services

You’ll have access to over 1,000 on demand e-learning courses to assist you with skill sets you can develop to enhance your career

Want a mentor or looking to mentor others? Look no further as Cubic offers opportunities for both

Cubic provides a tuition reimbursement program

An IDP at Cubic will help you track your personal career goals and share them with your manager to help you keep ahead of your career

We have a comprehensive recognition program to reward you for going the extra mile

Employees joining the pension scheme will receive contributions from the company

High school diploma or equivalent requiredStrong communication, problem‑solving, and interpersonal skills with the ability to manage challenging situations professionallyProficiency in computer systems and data entry; experience using CRM or call center platforms is a plusPrevious customer service experience, preferably in a call center, retail, or high-volume service setting, is strongly preferredAvailability to work extended hours, weekends, or holidays based on business needs

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📌 Customer Service Representative (British Columbia)
🏢 Cubic
📍 British Columbia