a Resolution Specialist--Bilingual, Collections!
Reporting To
Supervisor, Collections

We are hiring
a Resolution Specialist--Bilingual, Collections!
Reporting To
Supervisor, Collections

Full-Time/Part- Time
Salary Range:

12-month contract

$43,000 - $53,000

Posting Date
August 6, 2026

Closing Date
August 27, 2026

Hours Of Work
8:30 a.m. – 5:00 p.m.

Grade
Office Location:

6.5

Toronto

Great location! Steps away from the main public transit station

What We Offer

Eligibility for benefits is dependent on the terms of employment

The Opportunity
Reporting to the Supervisor, the Bilingual Resolution Specialist is responsible for ensuring all arrears are dealt with on a timely basis and in accordance with company policy.

How You Will Contribute

Investigation of delinquent accounts in assigned portfolio

Collection/administration of portfolio

Minimize exposure to monetary losses or damage to investors and corporate image

Assist clients in budgeting and planning to correct existing and avoid future delinquency

Assessment and collection of fees

Review bankruptcy and consumer proposals and filing proof of claim when required

Collection of common expenses, strata liens, tax and utility arrears

Set up of arrears settlement payments

Process new PAC information

Provide credit ratings and mortgage verifications

Collection of deficiency balances on discharged mortgages

Adhere to policies /procedures to ensure AML requirements are met, when applicable.

The Experience You Need

Strong communication and interpersonal skills

Excellent analytical and problem-solving skills

Team player who also works well independently

Able to meet deadlines

Competency in MS Office; capacity to learn new technologies/systems

Shift work will be required

Bilingualism (French, English) required – interactions with English-speaking customers or partners





Working Environment And Physical Demands Analysis

Office environment

Periods of high volume with tight timelines

Long periods of stationary position/sitting

Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)

Long periods of time in viewing a computer screen

Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

Competitive Compensation

Comprehensive advantages program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)

Extensive training programs to set our employees up for success

Modern office environment conducive to collaboration

Supportive teamwork culture

Opportunities to give back to the communities and work through events focused on a variety of charities

Ongoing social events throughout the year

The Team You’ll Join
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [email protected] should you need an accommodation at any point in the recruitment process.

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📌 Resolution Specialist--Bilingual, Collections (Ontario)
🏢 First National Financial
📍 Ontario