Enhance your career in customer service with Marcone Appliance Parts as a Customer Care Specialist. This role focuses on building customer relationships and addressing inquiries efficiently.

Marcone, a trusted distributor of appliance parts, seeks a dedicated Customer Care Specialist. This role requires two years of call center experience, strong problem-solving skills, and proficiency in MS Office applications. You’ll be the voice of the customer while processing orders, resolving issues, and promoting products effectively.

Key Responsibilities:
• Process customer inquiries for pricing and product availability
• Assist customers with order issues and promote up-selling
• Follow up on inquiries and document call logs thoroughly




• Maintain proficiency in company systems and data management
• Identify and communicate trends in customer calls to management

Requirements:
• High School Diploma or GED equivalent
• 2 years call center experience in a relevant field
• Robust knowledge of MS Office applications
• Minimum keyboarding skills of 40 words per minute
• Ability to solve problems and assist customers effectively

Become a valued member of Marcone's team, enhancing customer satisfaction while utilizing your communication and problem-solving skills.
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📌 Customer Care Specialist at Marcone (Ontario)
🏢 mSupply
📍 Ontario