This position will be for our three programs, (84 Frederick St Transitional Program, University Avenue Transitional Program and Edith Mac Men's Shelter)

Reporting to the Program Manager, the Relief Worker will primarily be responsible for providing back up supportand counselling to clients experiencing homelessness and/or mental health challenges in the an emergency shelter setting. They will be able to understand and diagnose negative mental health symptoms or addictions, their effects, and their treatment.

They will be a resource and an advocate in their comprehensive understanding of crisis management and the impact homelessness and/or addictions may have on overall mental health to support individuals in their overall wellbeing.

Their main goal is to ensure that clients with experiencing homelessness and/or mental health challenges receive the best support possible to enable them to access and achieve independence in their daily activities.

Duties and Responsibilities :

Assist clients with activities of daily living, support services, and conflict resolution

Assist clients in developing and maintaining community supports and social skills necessary to maintain independency in the community

Provide practical hands-on work, when necessary, to demonstrate skill and assist in client development

Assist clients in understanding and learning about their illness, symptoms, and medications

Provide crisis prevention and intervention as necessary

Observation of medication self-administration as required

Understand and be able to integrate a philosophy of client-centered care into daily responsibilities

Demonstrates a strong commitment to quality care and service delivery based on SHIP’s Mission and Values

Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards

Responsible for client and resident safety

You may be required to administer naloxone in response to suspected opioid overdoses, and must complete appropriate training to recognize overdose symptoms, safely administer naloxone via nasal spray or injection, and follow emergency protocols including contacting emergency services. You will receive training within the first eight weeks of employment.

Qualifications :

Post-secondary education in Health Services, Social Services, or equivalent





1+ years’ experience supporting clients experiencing Homelessness, Substance Abuse challenges, and/or Mental Health Crisis Management

Demonstrated awareness and belief in the value of harm reduction principles

Knowledge and commitment to the values of psychosocial rehabilitation and recovery

Individual and group counselling skills

Working knowledge of SDAT and HIFIS

Working knowledge of HTI is an asset

Excellent assessment, risk management, and consultation skills

Valid Certification in First Aid & CPR

Training in ASIST and CPI

Working Conditions and Physical Requirements :

Hours for this position are flexible but not guaranteed as these relief positions provide shift coverage to our full time staff which may include overnights, weekends, and holidays

Average amount of physical effort is required.

Able to sit/stand for prolonged periods of time

Able to answer and communicate telephone calls and general computer use

Able to lift up to 20lbs (product, documents, etc.)

Vehicle travel to sites for community engagement and open doors as required.

Ship Values :

Compassion, Hope, Inclusive, Respect, Professional

About Us
Services and Housing In the Province (SHIP) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.

Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.

Our organization has supported the region for over 35 years and employs over 550 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients,



and families.

Accessibility
“SHIP strives to beequitableand inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values.We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Pleaseadvisethe People and Culture Department of anyaccommodationsneededin accordance withthe Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair andequitableprocess”.

Why Work For Us?
Work-Life Balance

SHIP believes a healthy work-life balance is essential for both professional success and personal well-being. We strive to create a company culture that values and supports the well-being of our employees, while also pushing innovation in our organization

Our Vision

Quality Housing, Quality Services, Quality Lives

Our Mission

To increase quality of life through health services and housing supports that promote mental and physical health and wellness

Our Culture

Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and cutting-edge culture. We listen; we know what it means, and why it matters.

Our Commitment

People are at the forefront of our success. Below are just a few ways our full-time permanent staff have personal and professional success:

Competitive Salaries with Annual Performance Reviews

Group RRSP (5% Employer Contributions)

12 Paid Health, Wellness, and Sick Days

10 Paid Vacation Days

3 Paid Personal/Floating Holidays

Generous Parental and Family Leave

Learning and Development Opportunities

Employee Assistance Program

Company Culture to be Proud of

Possibility to Create a Real Impact

35+

Years focused on Clients, Tenants, Staff, and Families

5,000+

Clients and Residents served annually

20+

Programs and Service offerings in Southern Ontario

500+

Dedicated, Respectful, Compassionate and Professional Employees

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📌 Relief Worker KW (Ontario)
🏢 SHIPSHEY
📍 Ontario