Volunteer Experience · Work Experience · Work & Career
Location: 4411 – 32nd St.Vernon, BCV1T 9G8
Work location On site
Salary: 25.00 hourly / 35 to 40 hours per week
Terms of employmentPermanent employmentFull time
Evening, Shift, Morning, On call, Day, Weekend
Starts as soon as possible
Benefits:Health benefits
Vacancies: 1 vacancy

Work must be completed at the physical location. There is no option to work remotely.

Languages
Education
Secondary (high) school graduation certificate

Experience
1 year to less than 2 years

Work setting
Hotel, motel, resort

Responsibilities
Tasks

Interact effectively with resort guests and co-workers to create a positive experience

Monitor, respond, and process guests’ online feedback of hotel

Handle guest registration and room assignments; accommodating special requests whenever possible in a timely manner

Process group arrivals and departures

Take, cancel, and change room reservations

Answer all incoming phone calls in a skilled manner

Ensure privacy of guests

Provide information on resort facilities and services with hours of operation

Share general information on points of interest in the area and services in the community

Process guest departures, calculate charges, and receive payment

Understand basic accounting principles, including debit and credit transactions

Complete the daily Front Desk duty sheet





Provide supervision of Guest Service Agents (in the absence of General Manager, Assistant GM, or Guest Services Supervisor)

Assist with training of Guest Service Agents

Oversee all reservations, groups, proposals, and revenue management tasks as directed by the General Manager

Monitor procedures and processes to maximize revenues and control of expenses

Assist the General Manager with Accounts Receivable, including company credit applications, invoicing, and collections

Act as a concierge at front desk for VIP guests

Complete other duties as assigned by the General Manager

Personal suitability

Accurate

Client focus

Dependability

Efficient interpersonal skills

Excellent oral communicationExcellent written communication

Initiative

Judgement

Organized

Team player

Benefits

Dental plan

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for youths

Offers on-the-job training tailored to youth

Offers mentorship, coaching and/or networking opportunities for youth

Provides awareness training to employees to create a welcoming work environment for youth

Who can apply for this job?
You can apply if you are:

a Canadian citizen

a permanent resident of Canada

a temporary resident of Canada with a valid work permit

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📌 Guest service supervisor (NOC 62022) – Prestige Vernon Hotel (British Columbia)
🏢 Prestige Vernon Hotel
📍 British Columbia