Join Trayport's Application Support team as a Support Analyst in Toronto, ON, and provide essential frontend support to our clients. This hybrid role focuses on timely issue resolution and maintaining high client satisfaction.
As a Support Analyst, you will engage directly with clients, ensuring their business-critical needs are met. This role demands robust problem-solving skills and the ability to communicate technical concepts clearly. You'll have the opportunity to improve support processes while developing your expertise in a vibrant environment, perfectly suited for career growth.
Key Responsibilities:
• Deliver timely support through phone and ticketing systems
• Investigate technical issues and provide thorough resolutions
• Process client requests for system configuration changes




• Maintain detailed records of client interactions and resolutions
• Collaborate with technical teams for complex problem escalation
Requirements:
• Proven experience in a client-facing support role
• Strong critical thinking and multitasking abilities
• Excellent written and verbal communication skills
• Degree or equivalent practical experience
• Familiarity with service management tools preferred
Enhance your career by providing vital support and improving client experiences at Trayport in Toronto.
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📌 Client-Focused Support Analyst in Toronto
🏢 TMX Group
📍 Toronto