Elevate guest experiences with Northland Properties as the Guest Services Manager at Cabot Revelstoke Mountain Lodge. Oversee personalized service, manage operations, and lead a dedicated team in a luxurious mountain resort.

This full time role is ideal for a hospitality leader passionate about enhancing guest satisfaction. With a focus on luxury service standards, you'll manage daily operations and the guest services team. Your ability to anticipate guest needs will be key in maintaining high levels of satisfaction throughout their stay.

Key Responsibilities:
• Oversee all guest interactions for seamless experiences
• Manage guest feedback and service recovery efforts
• Ensure compliance with luxury standards for special requests




• Collaborate with departments for unified service delivery
• Lead training and performance management for the team

Requirements:
• Experience in guest services or front office roles
• Understanding of luxury service standards
• Proven management of guest concerns and recovery
• Strong leadership and team development skills
• Excellent communication and organization abilities

Drive the luxury service culture at Northland Properties and create unforgettable memories for guests.
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📌 Luxury Guest Services Manager at Cabot (British Columbia)
🏢 Revelstoke Mountain Resort
📍 British Columbia