Elevate customer service excellence at Magnet's client as a Customer Service Rep & Team Lead in Mississauga. Lead a dedicated team and manage customer inquiries with efficiency and professionalism.

This position focuses on both customer service and team leadership within a growing North American Consumer Product Organization. You will manage incoming calls and order processing while fostering strong relationships with customers and internal teams. Your role will significantly impact sales performance and enhance customer satisfaction through effective order management and troubleshooting.

Key Responsibilities:
• Provide exceptional customer service across various channels
• Process orders using the ERP system effectively




• Develop and maintain strong customer and sales relationships
• Oversee order management accuracy and enhance order size
• Log customer inquiries and incidents in the CRM system

Requirements:
• High school diploma; college diploma preferred
• Minimum of 2 years in Customer Service
• Bilingual in French and English
• Solid organizational and leadership skills
• Experience in a consumer packaged goods environment

Drive success in customer service and team leadership with Magnet's client in Mississauga.
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📌 Customer Service Team Lead Mississauga (Ontario)
🏢 Magnet Search Group
📍 Ontario