emergiTEL is hiring a Business Desk Analyst for our client.
Payrate - $32-37 p/hr. Job type—Contract of 8 months of contract
Key Responsibilities: Providing step-by-step guidance for specific production accounting tasks within the application
Performing initial diagnosis and assisting in resolving incidents using the knowledge base
Accurately diagnosing and resolving predefined incident types
Responding to emails in a timely and professional manner
Providing clients with relevant contact numbers when required
Sharing contact information for government ministries and industry bodies
Assisting clients in navigating various government web pages
Application Testing Support: Assisting in testing the monthly release of the application
Creating test cases
Executing test cases and recording results
Incident Management: Using incident management tools to document client interactions
Assigning issues to second-level Subject Matter Experts when necessary
Tracking trends and escalating recurring issues to management
Keeping clients informed on the status of their issues
Qualifications & Requirements: Registration in or completion of the Canadian Association of Petroleum Production Accounting (CAPPA)



certification
Practical experience with Petrinex is an asset
Ability to work independently as well as collaboratively within a team
Solid communication skills
Top Skills: Registration in or completion of the Canadian Association of Petroleum Production Accounting (CAPPA) certification
Practical experience with the Petrinex application is desirable
Ability to work both independently and collaboratively within a team
Strong communication skills
Vacancy Status / Statut du poste This is an active position currently open for hiring.
Use of Artificial Intelligence / Utilisation de l'intelligence artificielle No artificial intelligence (AI) is used in the screening or selection process. All applications are reviewed by our recruitment team.
Equal Opportunity / Égalité des chances Our client is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background. Hiring decisions are based solely on skills, experience, and qualifications relevant to the role.

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📌 Business Desk Analyst - 6898 (Alberta)
🏢 emergiTEL
📍 Alberta