Be the Heart of the Salon Experience

We’re looking for a passionate and organized Salon Experience Coordinator to lead with intention and deliver unforgettable moments-for our guests and our team. This role blends leadership, hospitality, and operational finesse to create a welcoming, high-performing salon environment.

Why You’ll Love This Role

Deliver 5-Star Experiences: Be the go-to person for creating warm, professional, personalized guest visits.

Support and Empower the Team: Champion a positive culture, coach team members, and keep everything running smoothly.

Grow the Business: Contribute to monthly sales and service targets by optimizing operations and guest retention.

Elevate the Brand: Coordinate retail displays, in-salon events, and brand-aligned marketing moments.

Key Responsibilities

Guest Experience Excellence

Ensure each guest feels seen, valued, and pampered throughout their visit.

Support and uphold service standards that consistently deliver 5-star reviews.

Drive retention goals: 85%+ for returning guests, 55%+ for current guests.

Team Coordination & Culture

Act as a liaison between leadership and team members to keep communication smooth.

Assist with team scheduling, onboarding, and performance tracking.

Foster a positive, inclusive work environment with high morale and accountability.

Front Desk & Flow Management

Lead front desk operations: appointment booking, POS system use, guest flow.

Ensure high productivity and service utilization rates (80%+).





Manage day-to-day challenges with professionalism and poise.

Retail & Inventory

Keep inventory levels below 50% of total sales value through efficient ordering and restocking.

Lead retail merchandising and seasonal product promotions.

Coach team on product knowledge and retail upselling.

Marketing & Brand Alignment

Assist in executing monthly promotions, special events, and client appreciation initiatives.

Collaborate on visual merchandising, branding, and social media support.

Help position the salon as a community hub and luxury destination.

What Makes You a Great Fit
You’re a natural host, a strong communicator, and a proactive problem-solver. You thrive in environments where excellence, empathy, and creativity come together.

Requirements

Experience in customer service, salon/spa, retail, or hospitality roles (1-3 years preferred)

Strong leadership, organization, and communication skills

Familiarity with POS systems, scheduling tools, and productivity software

Passion for the beauty and wellness industry

Creativity in guest engagement, marketing, and merchandisingli>

Calm under pressure and great at juggling moving parts

Subsidized Benefits

Dental care

Extended health care

Store discount

Let’s Create Something Beautiful Together
If you’re passionate about people, ready to lead with heart, and excited to grow in the beauty industry-this is your moment.

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📌 Salon Experience Coordinator (British Columbia)
🏢 Zazou Salon and Academy
📍 British Columbia