Internal Job Title
Travel throughout Canada and USA, 1 week per month

Company Name
PBS Systems

Job Location
Calgary, AB (Technical Center)

Job Type
Full-time, Permanent

No. Of Openings
01

Job Requirement(s)
Internal Job Title: Travel throughout Canada and USA, 1 week per month

Bilingual Sales Support Analyst - Tier 1

Reports To
Team Lead, Sales Support

Company Overview
PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends. At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations.

The Role
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team as a Bilingual (French/English) Sales Support Analyst. You will provide top quality knowledge and expertise in both French and English languages, to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.

Job Responsibilities

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.)



within our department and ensuring they are addressed in a professional and timely manner

Logging and documenting all customer interactions within our ticketing system and escalating matters as required

Collaborating with other groups/departments to streamline service delivery

Identify opportunities to drive process improvements that positively impact the client’s experience

Develop knowledge and understanding of our software and supporting infrastructure

Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months

Achieving and exceeding KPI targets and other metrics defined by the department

Available to travel at least 1 week per month throughout the US and Canada

Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes

Commit to ongoing personal development and cross-training as recommended by your Team Lead

Qualifications

High school diploma

Must have Valid Driver’s license

Previous customer service, helpdesk or dealership experience will be considered an asset

Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.





Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing in French and English

Strong decision making and analytical abilities

Strong detail orientation

Effective time management and organization skills.

Ability to work independently and within a team environment

What We Offer

Professional Development – Continuous training, industry certifications, and explicit pathways for career advancement

Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean

Comprehensive health benefits - Medical and dental coverage to support your well-being

Paid Time Off – Generous PTO to help you recharge and maintain work-life balance

Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter

Employee recognition - Regular appreciation programs and performance-based incentives

Competitive compensation package

Competitive annual base salary ($48k/yr. - $58k/yr.)

$5000 French incentive bonus

Up to $4,800 per year in product certification bonuses

Outstanding travel incentive bonuses

Additional performance incentives

Attractive referral bonuses

Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Additional Information
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

Equal Opportunity Statement
PBS is an equal opportunity employer. Accommodation will be provided during the hiring process as required.

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📌 Bilingual (French and English) Support Analyst (Sales Module)
🏢 PBS Systems
📍 Alberta