ABOUT DENTAL CRAFTS
Hiringthe right people, inthe right roles!
Dental Craftsbit intothe dental industry in 1986 and offers over37years of technical experience andexpertise. Proud to be based in Newfoundland and Labrador, we are afull-servicedental lab with astate of the artfacility. Our wide range of products and servicessiton thecutting edgeof the dental industry.
This is a full-time, fixed-term maternity leave coverage position for up to 18 months. The Customer Success Coordinator is responsible for providing exceptional customer service to internal and external stakeholders. Building and managing relationships with customers; providing an excellent customer experience over the phone, in person, and via email. Entering case orders into the ERP system with a high level of accuracy. Coordinating and scheduling case production, ensuring schedules and timelines are met. Shipping and receiving related duties. Liaising with the Supervisor for other clerical duties related to supply chain and operations, including but not limited to invoice processing and accounts receivable.
General Responsibilities:
Customer Service
Providingexceptionalcustomer service
Answering customer calls, responding to customer emails
Forwardingand connecting incoming calls
Customer case communications and status updates
Invoicing
Scheduling patient appointments
First point of contact for patients
Assistingin AR processing
General housekeeping
Logistics
Shippingandreceiving
Case preparation
Case progress tracking and coordination
Production reporting
ERP maintenance and optimization
Inventory and pricing maintenance
Qualifications:
Customer service extraordinaire – background in busy, fast paced customer service roles, such asin theairlineindustry
High attention to detail and accuracy
Customer experience focused approach to problem solving
Strong communicationskills and command of the English language
Excellent time management skills; acts skillfully with a sense of urgency
1-2 years’ experience inlogisticsrole in a fast-paced workplace desirable
Dental background desirable
Validdriverslicense is an asset
Experience working with Microsoft Office Suite of Products
ERP software experience and knowledge
Aptitude for learning technical information
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📌 Customer Success Coordinator (Maternity Leave Coverage) (Newfoundland and Labrador)
🏢 Shanto Dental Ceramics
📍 Newfoundland and Labrador
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