Position: Desktop Engineer-1 This is 06 Months Contract role. Pay Rate: $20 - $24.50/hour T4 Location: Edmonton, AB
Job Description Key Responsibilities Provide qualified assistance to external clients experiencing hardware technical problems with supported desktops, laptops, peripherals and more. Assist other support teams with onsite troubleshooting (hands and feet), for example assisting Network Operations troubleshoot connectivity issues. Troubleshoot and replace network gear, switches, routers, and other network hardware replacements. Confirm network connectivity to current deployed devices. Remove hardware as required. Prepare client hardware for surplus processes. Provide onsite support to VIP group, including mobile devices. Assist with remote support when required. Participate in connect/reconnects (move) projects.
Position Duties and Responsibilities Provide Level 2 technical support to our client’s end users (network, mobile devices, desktops, laptops, peripherals, etc.).
Maintain standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers
Participate in IT projects as required
Install, support, and troubleshoot approved desktop software when remote support is not possible
Provide onsite support services to clients
Provide feedback and make recommendations to appropriate teams for any process improvements identified
Demonstrate good judgment with defined procedures and practices to determine appropriate action
Ability to work on call after hours as required




Communicate effectively with multiple clients and co-workers
Able to communicate technical information to both technical and non-technical personnel
Provide status updates to management and end-users on applicable issues
Provide smart phone support and diagnostics to remote clients
Escalate unresolved issues to management promptly
Provide feedback and recommendations for KBA (Knowledge Based Articles)
Qualifications Ability to work independently and take ownership
Technical and analytical skills required
1 year experience supporting Microsoft Windows operating systems
1 year experience supporting Active Directory administration/troubleshooting
1 year experience installing, configuring, using and troubleshooting supported versions of Microsoft Office
Strong interpersonal skills in dealing with a wide range of clients with varying computer abilities
1 year experience supporting and troubleshooting local area network (LAN) and VPN connectivity issues
Education and/or Work Experience Associate's Degree or equivalent certification and experience
A+ Certification recommended, MCTS, MCITP, ITIL Certification are strong assets
1 to 2 years of related experience is an asset




Experience working in corporate environment will be considered an asset
SPECIAL CONDITIONS (Travel, work environment, physical demands, certificates, licenses etc.
Valid driver’s license
Ability to travel as required
Ability to work on call after hours as required
Ability to lift 50lbs (printers, desktop machines, etc.
Vacancy Status / Statut du poste This is an active position currently open for hiring. / Ce poste est activement ouvert au recrutement.
Use of Artificial Intelligence / Utilisation de l'intelligence artificielle
No artificial intelligence (AI) is used in the screening or selection process. All applications are reviewed by our recruitment team. / Aucune intelligence artificielle (IA) n'est utilisée dans le processus de présélection ou de sélection. Toutes les candidatures sont examinées par notre équipe de recrutement.
Equal Opportunity / Égalité des chances emergiTEL is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background. Hiring decisions are based solely on skills, experience, and qualifications relevant to the role. / emergiTEL s'engage à créer un milieu de travail diversifié et inclusif. Nous accueillons les candidatures de toutes les personnes qualifiées, quel que soit leur parcours. Les décisions d'embauche sont basées uniquement sur les compétences, l'expérience et les qualifications pertinentes pour le poste.

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📌 Desktop Engineer-1 (Alberta)
🏢 emergiTEL
📍 Alberta