Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

Rockies

Vail

Beaver Creek

Breckenridge

Park City

Keystone

Crested Butte

Grand Teton Lodge Company

Vail Resorts Headquarters

West

Heavenly

Northstar

Kirkwood

Stevens Pass

Northeast

Stowe

Okemo

Mount Snow

Hunter

Attitash

Wildcat

Mount Sunapee

Crotched

Mid-Atlantic

Liberty

Roundtop

Whitetail

Jack Frost Big Boulder

Midwest

Wilmot

Afton Alps

Mt Brighton

Alpine Valley

Boston Mills & Brandywine

Mad River Mountain

Hidden Valley

Snow Creek

Paoli Peaks

Canada

Whistler Blackcomb

Australia

Perisher

Falls Creek

Hotham

Lead Front Desk Agent
Date: Aug 1, 2026

Location: Whistler, BC, Canada

Company: Whistler Blackcomb

Shift Type: Year Round

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Perks

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

MORE employee discounts on lodging, food, gear, and mountain shuttles

RSP Options (after 12 months or 2000 cumulative hours of service)

Employee Assistance Program

Excellent training and professional development

Referral Program





Full Time Roles Are Eligible For The Above, Plus

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

Free ski passes for dependents

Critical Illness and Accident plans

Job Summary
The Front Desk Supervisor is a key leader in delivering exceptional guest service and overseeing daily front desk operations. This role ensures that every guest interaction reflects Kindred’s luxury standards and values of kindness, professionalism, and connection. The Supervisor provides mentorship to team members, resolves guest concerns with care, and collaborates across departments to ensure seamless operations

Job Specifications

Starting Wage: $24.00/hr - $32.00/hr

Employment Type: Year Round

Shift Type: Full Time hours available

Minimum Age: At least 18 years of age

Housing Availability: No

Job Responsibilities

Greet and check in guests and condo owners with warmth, professionalism, and efficiency

Process check-outs, ensuring accurate billing and payment collection

Answer front desk and call center phones promptly and courteously

Provide guests with detailed information about Kindred Resort, Keystone, and surrounding areas

Assist condo owners with reservations and service needs

Resolve guest concerns and billing discrepancies with empathy and attention to detail

Supervise daily front desk operations, ensuring adherence to luxury service standards

Train and mentor new and existing front desk agents on procedures and guest service excellenceMonitor and manage the property management system to ensure accurate guest records and service tracking

Coordinate with Housekeeping, Maintenance, and other departments regarding room status, guest requests,



and early arrivals or departures

Act as Manager on Duty when needed, supporting escalated guest issues and operational decisions

Conduct site tours of guest rooms and resort facilities as requested

Support the execution of the upgrade program and train staff on upselling opportunities

Maintain a professional appearance and demeanor at all times

Drive the guest courtesy vehicle as needed

Assist with ancillary operations such as stocking the gift shop or supporting lodging operations

Handle confidential guest information with integrity and discretion

Attend training and development sessions as required

Collaborate with departments including Owner Relations, HOA Management, IT, Sales, and more to ensure seamless guest experiences

Perform other duties and special projects as assigned

Job Requirements

High School education or equivalent

Extensive phone and computer skills with data entry experience

Basic reading, spelling, and math skills

Ability to converse clearly and comfortably with many different types of people in English

Ability to work with guests using good social manners, diplomacy, and tact

Valid US Driver’s License, Clean driving record and must be able to pass a Vail MVR

Ability to work well under pressure

Previous hotel/hospitality experience required

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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📌 Lead Front Desk Agent (British Columbia)
🏢 Whistler Blackcomb
📍 British Columbia