Drive client satisfaction and engagement as a Customer Success Associate at AlphaSense in London. Support users through onboarding, training, and outreach to ensure effective platform usage.

In this role, you will enhance the day-to-day experience of AlphaSense clients. With a focus on client onboarding and adoption strategies, you will engage with users through personalized sessions and proactive outreach. Your collaborative efforts with Account Managers and teams will foster a positive customer journey while identifying areas for improvement.

Key Responsibilities:
• Schedule and conduct 1:1 onboarding sessions for new users
• Perform outreach to lower activity users via email and calls
• Assist with client engagement during training sessions




• Collaborate on maintaining a healthy account status
• Provide insights on user needs and product feedback

Requirements:
• Minimum 1 year of client-facing user support experience
• Solid communication skills with diverse user types
• Ability to manage multiple tasks effectively
• Eager to learn new workflows and industry trends
• Availability to work from the London office once a week

Utilize your client success skills to enhance user engagement and satisfaction at AlphaSense in London.
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📌 Customer Success Associate in London (Saskatchewan)
🏢 Tribeca Venture Partners
📍 Saskatchewan