Position Details
What You Will Do

Quote and sell auto and property insurance to inbound callers

Follow procedures and underwriting guidelines as part of the sales process

Assess the needs of the customer

Identify and make recommendations for additional P&C; coverage

Achieve set target for sales, quality, average call time, etc.

Qualifications

Post‑secondary education completed

Considerable experience in retail, customer service, and/or a call centre workplace

Strong communication skills, both written and verbal

A highly motivated individual, committed to continuous improvement and exceeding client expectations

Uses critical thinking skills to identify needs and propose solutions to customers

Is a team player who shares knowledge and insights with peers

Is positive, customer focused and resourceful

Insurance experience is considered an asset

OTL/RIBO licensed an asset (if not licensed, willing to obtain OTL, provided by CAA)

OTL (Other Than Life)



insurance license training will be provided by in‑house learning and development; a successfully completed OTL exam is required for the job.

Job Details
Call Centre Hours

Monday to Thursday – 8:00am to 8:00pm

Friday – 8:00am to 6:00pm

Saturday (once a month) – 9:00am to 4:00pm

You must be flexible to work various shifts within the call centre hours.

Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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📌 Insurance Sales Agent (Ontario)
🏢 CAA Club Group
📍 Ontario