Are you a recent IT graduate eager to advance your career with a dedicated, community-focused, award-winning company? Tatham Engineering offers the opportunity to join a supportive team that values mentorship and provides challenging, rewarding work. Put your knowledge and experience to meaningful use in an environment where collaboration and learning from experienced professionals are encouraged.

We are seeking a Help Desk Analyst to work in the Information Technology group based out of either our Guelph, Barrie or Orillia office. This position focuses on end-user technical support and IT infrastructure management, and serves as the first point of contact for support requests across multiple channels.

The variety of work provides challenges for the successful candidate to advance their skills and practical experience in a collaborative workplace.

Key Responsibilities

Provide first response to user support requests via phone, email, walk-ins, and ticketing systems

Deploy, configure, and set up new hardware (desktops, laptops, tablets, printers, VoIP phones, and peripherals)

Install software and provide technical support through documentation, training, and troubleshooting

Create and manage user accounts, password resets, and offboarding in Microsoft Active Directory and Office 365

Monitor and maintain IT Support ticket queues with accurate, detailed documentation

Troubleshoot network connectivity, VPN configuration, and infrastructure issues

Support mobile device provisioning and setup for wireless telecom devices (iOS, Android)

Maintain IT asset inventory records and coordinate ordering of IT supplies and replacement parts

Perform routine system updates, health checks, and maintenance on hardware and software

Provide technical onboarding for new employees including email, software setup, and tool access

Perform maintenance of printers, peripherals,



and low-voltage equipment (access control, intercom systems)

Assist with special projects, IT initiatives, and ad-hoc technical support as needed

Key Position Requirements

Educational background in IT, computer science, or technical support (internship or equivalent foundational experience acceptable)

0-2 years of relevant experience

Knowledge of Windows 10/11, Active Directory, Microsoft 365, and basic networking concepts

Strong troubleshooting skills with excellent customer service and communication abilities

Detail-oriented with strong time management skills and ability to prioritize multiple tasks in a fast-paced environment

Proactive, can-do attitude with willingness to learn and expand technical knowledge

Excellent interpersonal and telephone skills with patience for all technical skill levels

Experience in AI chatbot builds and applied AI workflows would be an asset

Experience or background in a civil engineering firm or similar environment would be an asset

Valid driver’s license and reliable transportation

Why Tatham?
At Tatham, our key values are reflected in everything we do. We aim to be the engineering consulting firm of choice by upholding our core values: Service, Communication, Teamwork, Relationships & Community . Our company has experienced significant growth by putting these values into action.

What We Offer

Competitive compensation, benefits, health spending account, RRSP matching and profit sharing

Flexible work arrangements and work-life balance





Paid volunteer opportunities

Vacation starting at 3 weeks minimum for all positions – prorated in the first year

Challenging and rewarding work on notable projects

Professional development, training, mentorship program and career progression opportunities

Reimbursement for annual professional dues

Collaborative and engaging workplace environment

Regular office/team socials and recreational outings, including an activity allowance for approved events

Shareholder opportunities

Company Information
Tatham Engineering is a Canadian employee-owned, consulting engineering firm that specializes in Coastal, Land Development, Municipal, Structural (Buildings and Bridges), Transportation, Water Resources, Water & Wastewater, Electrical and Mechanical engineering, and provides specialized services in Air & Noise, Climate Resilience and Hydrogeology. The firm was founded in Collingwood, Ontario, in 1988 and currently employs over 200 staff with branch offices in Barrie, Bracebridge, Guelph, Orillia and Ottawa.

Tatham is proud to be recognized as one of Southwestern Ontario’s Top Employers of 2026 and Canada’s Top Small & Medium Employers of 2026 .

Diversity, Inclusion, and Accommodations
Tatham Engineering is an equal opportunity employer that values diversity in the workplace and welcomes applications from all qualified candidates. We are committed to ensuring the selection process is inclusive, accessible, and barrier-free. If you require accommodation, please contact Human Resources at [email protected] and the request will be addressed confidentially.

Expected Hiring Range for This Position
$45,000 to $55,000

Compensation will reflect the unique skills and experience each candidate brings to the role. The posted range serves as a general guideline, and final offers may vary.

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📌 Help Desk Analyst (Ontario)
🏢 Tatham Engineering
📍 Ontario