Start your day in a dynamic insurance sector environment where your work helps support critical business operations across Canada. This full-time opportunity offers hands‑on training, a collaborative workplace, and the chance to develop valuable skills in document processing, mail services, and operational support.

What is in it for you:

Hourly salary of $16.75.

Work schedule: 37.5 hours per week, Monday to Friday, from 8:00 am to 4:00 pm.

Training: 2 weeks of paid training provided from 8:00 am to 4:00 pm.

Cross-Training: training provided across multiple document processing functions.

Responsibilities:

Open, prepare, categorize, and analyze incoming mail and documents to identify the appropriate business area and work type.

Prepare and sort mail for digital imaging and subsequent processing.

Apply the appropriate tracking methodology for specific mail streams and processes.

Ensure work is accurately redirected to the appropriate processing queues to minimize processing delays and financial impacts.

Perform indexing and quality checks on front-end and back-end documents.

Enter values based on client policy, account, group number, and client information.

Process cheques and documents according to established procedures.

Verify cheque accuracy for scanning and indexing purposes.

Prepare cheques for deposit and complete deposit processing activities.

Operate high-speed document scanners in a fast-paced environment.

Troubleshoot software and hardware issues related to document imaging equipment.

Monitor workflow queues and address imaging issues directed from business unit processing areas.

Distribute cheques intended for customers and advisors.

Maintain workflow consistency while meeting service level agreements and established deadlines.





Provide front-line customer service by ensuring service levels are consistently met.

Prioritize workloads, adapt to changing demands, and manage multiple tasks while maintaining speed and accuracy.

Assist with projects and effort or time tracking as required.

Perform administrative duties including maintaining barcode stock, sending paperwork to customers, faxing, photocopying, and tracking and filing mail and courier logs.

Verify information on original documents and redirect imaged material through AWD to alternate processing areas.

Learn and process documents across all business unit lines within Imaging Services.

What you will need to succeed:
Required qualifications

Experience operating office equipment.

Experience troubleshooting minor hardware and software issues.

Proficiency with Microsoft Office, web applications, and scanning equipment.

Ability to operate high-speed document scanners in a fast-paced environment.

Ability to process, categorize, index, and verify documents accurately.

Ability to maintain confidential information.

Ability to perform heavy lifting throughout the workday of up to 50 lbs.

Required soft skills

Strong organizational and time management skills.

Strong attention to detail and accuracy.

Ability to work independently and as part of a team.

Ability to prioritize tasks in a high-volume workplace.

Strong problem-solving and decision-making skills.

Adaptability in a changing and fast-paced environment.

Preferred qualifications

Ability to analyze documents and determine the appropriate business area and work type.

Ability to maintain service levels and productivity in a time-sensitive environment.

Ability to prioritize work effectively while managing changing daily volumes.

Ability to work effectively in a cross-trained environment supporting multiple business units.

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📌 Mail Clerk (Nova Scotia)
🏢 Recrute Action
📍 Nova Scotia