Location: Niagara-on-the-Lake, ON

Opening: Summer 2026

The Clayfield is a new 102-room luxury boutique hotel opening in Niagara-on-the-Lake and part of the Unbound Collection by Hyatt. Operated by Urgo Hotels & Resorts Canada, The Clayfield will deliver a highly personalized, refined guest experience grounded in calm luxury, craftsmanship, anda strong senseof place.

TheSalesCoordinatorplays a vital role in supporting the SalesTeam by coordinating the administrative and organizational aspects of the sales process. Reporting to the Director of Sales, this position helps ensure a seamless experience for clients frominitialinquiry through contracting while providing essential support that allows the sales team to focus on building relationships and driving revenue.

This role is ideal for someone who thrives on organization, enjoys working with people, and takes pride in delivering exceptional service behind the scenes. Success in this position comes from balancing attention to detail with strong communication skills in a quick-paced, collaborative environment.

WhatYou’llDo

Coordinate incoming sales inquiries andassistwithtimelyresponses to prospective clients.

Prepare proposals, contracts,estimates,rooming lists, and other sales documents under the direction of the Director of Sales.

Maintainaccurateclient information, booking details, and sales activities within hotel sales systems.

Track proposals, tentative bookings, contracts, deposits, and key deadlines to support the sales process.

Support the sales team with scheduling meetings, site visits, and client appointments.

Prepare sales presentation materials, proposals,



and collateral for client appointments and industry events.

Maintain organized digital files and documentation for all group and event bookings.

Assistwith initiatives, follow-up activities, and account management projects.

Ensure billing and deposit schedules are documented and communicated internally.

Coordinate internal communication between Sales, Banquets, Front Office, Finance, and Food & Beverage to ensureaccuratetransfer of information once business is confirmed.

Support preparation of turnover documentation to ensurea smooth handoff from Sales to theEventsteam for eventcoordination andexecution.

Assistwith preparing sales reports, forecasts, production tracking, and other administrative reporting.

Helpmaintainsales and marketing materials, digital assets, and client databases.

Assistwith trade shows, industry events, and promotional initiatives whenrequired.

Support pre-opening sales initiatives, database development, collateral preparation, and administrative setup.

Provide exceptional service to clients by responding professionally and promptly throughout the sales process.

Supportadditionalsales and administrative responsibilities asrequired, aligned with the scope of the role.

Other duties as assigned

WhatYou’llBring

1-3+ years of experience in asales coordinator,



administrative, or hospitality support role, ideally within a hotel environment.

Strong organizational skills and ability to manage multiple prioritiesand deadlines.

Exceptional attention to detail anda high levelof accuracy.

Professional written and verbal communication skills.

A proactive, service-oriented approach and genuine enthusiasm for creating outstanding client experiences.

Confidence working in a fast-paced environment where priorities may shift.

Proficiencywith Microsoft Office, particularly Outlook, Excel,andWord.

Experience with hotel sales systems such as Envision, Opera, Delphi, or similar platforms is considered an asset.

A hands-on, team-first mindset with a willingness to step in as needed to support the operation.

Why Join Us

Competitive compensation and a comprehensive benefits package designed to support your well-being and long-term growth.

Work within a collaborative environment supported by ownership, Urgo Hotels & Resorts Canada and Hyatt.

Access to Hyatt colleague travel benefits.

A workplace culture rooted in respect, craftsmanship, and pride of place in beautiful Niagara-on-the-Lake.

Be part of the exciting pre-opening journey of a luxury boutique hotel and contribute to establishing The Clayfield as one of Niagara-on-the-Lake's premier meeting and event destinations.

Now accepting applications from candidates currently residing in Canada with full working rights. We are only able to respond to candidates selected for interview.

Source: Urgo Hotels & Resorts Canada

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📌 Sales Coordinator - Meetings & Events (Ontario)
🏢 Urgo Hotels Canada
📍 Ontario