Built with Intent. Driven by YOU. At

Company: Assured Automotive

Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU. At Assured Automotive , our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Benefits That Drive Your Success Assured Automotive
offers comprehensive benefits as an industry leader, including:

Competitive Pay

Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment

RRSP with company match

Annual Paid Vacation Time Off

Career Growth Opportunities

Ongoing Training

A Professional Atmosphere, Great Working Conditions with Dynamic Leadership

Voluntary Daily Pay option available

Job Description
At Assured Automotive , we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certificates. If you're looking for a new opportunity, we provide growth opportunities, an excellent benefits plan, RRSP matching, and competitive compensation.

The Customer Service Administrator’s primary responsibility is to provide an exceptional customer experience while completing administrative tasks. The Customer Service Administrator works with all team members in achieving the repair facilities' KPIs.

Key Job Responsibilities

Ensures consistent execution of WOW (Wow Operating Way) plan

Provides positive energy when greeting customers in person and on the phone





Manage the confirmation and reservation of all rental vehicles & towing requests

When required communicate updates with Customers & Insurance claims personnel

When required manage all arrangements for towing as well as costing against the Repair Order

Ensure all assignments have been followed up and appointments confirmed with customers

Reconcile each Repair Order prior to closing

Monitor and manage Store’s Accounts Receivable

Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Minimum Education And/or Experience Required For The Job

Highschool Diploma or equivalent

A minimum of 1 year of previous experience in a similar customer service role

Required Knowledge, Skills, & Abilities

Communicate effectively, both verbally and in writing

Enthusiastic and friendly demeanor

Strong knowledge of Google platform and Microsoft Office

Strong attention to detail with a high degree of accuracy

Ability to multitask and effectively manage a fast paced environment

Other Requirements Travel, Physical Requirements, Etc.

Valid driver’s license required

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

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Great Teams Don’t Happen by Accident ”

#AASJ

Compensation
Compensation Details: $21 - $27 per hour

Compensation Is Commensurate With Skill, Education

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📌 Customer Service Administrator - Auto Body (Woodstock) (Ontario)
🏢 Assured Automotive
📍 Ontario